Write a Free Report that Sells Your Prospects

August 31st, 2009

In an ideal marketing campaign, everything you do brings your prospects one step closer to buying. This can include using a free report to pre-sell your prospect. Here are a few suggestions on how to craft your report in a way that will pre-sell your prospects so that, by the time they reach the sales letter, they are already sold.

  1. Use a nice, juicy title. People are attracted to titles; so try to come up with something different and interesting—something that doesn’t scream “free report.” Make it compelling; you want people to give you their contact details in exchange for this report, so give a title that compels them to do so.
  2. Make sure it’s fit-for-purpose. Every single contact you have with a prospect—be it through your website, by telephone, in person, by email or letter—must have a definite purpose regarding progressing your sale. And so should your free report. So think about it in that context; how does it progress your sale?
  3. It needs to have an objective. A free report is not a bunch of tips and tricks thrown into a document; it is a marketing piece that should create a state of receptivity in your prospect by helping them along in the sales process. At the end, your prospect should be more ready to buy than they were before.
  4. Focus on marketing, not sales. Peter Drucker told us that the purpose for marketing is to make sales obsolete. So, our mindset should be towards building a strong marketing campaign, not creating another sales pitch. Your free report should reflect that.
  5. Pay attention to positioning. How and where does your free report fit into your marketing campaign? At what point should it be offered? The positioning of your report is imperative to overall success. Placed correctly, it serves as a perfectly-timed prelude to your product or service.
  6. Give it value. A free report should have value beyond selling. So, include information worth reading. Make it relevant to your prospects; give them something valuable they can take away from the report itself.
  7. Keep it balanced. A well-crafted free report finds the balance between providing useful stand-alone content and the right amount of enticement to make your readers want to know more. It speaks directly and indirectly about past results, without sounding too obvious. It hints at the “more to come” without becoming an overly-aggressive sales pitch.
  8. Provide answers. Every reader will ask two things; “Who are you and why should I listen to you?” and “Why are you offering this and what will I get from it?” So make sure you answer those questions up front.

The free report can be an essential part of a strong marketing campaign; taking your prospects one step further in the progression to sales. By crafting your free report with a mind to marketing, rather than sales, by the time you’re readers are finished, the selling has already been done.

Write a Free Report that Sells Your Prospects

Negative Experiences Can Help Build Rapport

August 30th, 2009

When you think about advertising and marketing campaigns for your business, you are likely focusing on all the positive aspects of your offer. You probably focus on giving potential customers all the positive reasons they should use your services.

Instinctively, that’s what most of us think we should be doing when we’re talking about marketing.

And, yes, prospective clients can make a connection with you and your business through positive stories of personal achievement and financial success. Sharing the stories of attaining your own goals, and how you can help others do the same, helps to create logical and emotional bonds with your audience.

But, the realization of your goals is only half of your story. When you share the entire quest, the ups and downs, the hardships you’ve encountered, the pitfalls you’ve stumbled upon along the way –  this is how you can truly relate to your audience. And don’t hesitate to share the potential damage your customers could face by not paying attention to what you have to offer,

On the other hand, it takes guts to talk about what went wrong and the things that didn’t work in your own business. And, you may not be comfortable pointing out the negatives of someone not using your business. But actually, these are both good marketing techniques  that can work very well.

You don’t need to only promote the positive case studies and positive stories. You could also tell the negative stories. Like the stories of people that you were too late to help. Or you can tell the stories of people who didn’t take your advice, and how things turned out for them.

I did this with a marketing campaign that I had completely messed up. I used it as a means to make a solid connection with my audience by sharing my own negative experience. I shared how it was the one time in my life that I got a zero response. But, by using it as an example to show people what I did wrong so they could hopefully learn from my mistake, I created a strong bond with my audience.

You don’t necessarily have to threaten potential customers with doom and failure if they don’t follow your advice or use your services. But if you do have a relevant negative story – one that highlights the advantage that your business and your experience could have been to someone if they had only used it – don’t be afraid to incorporate this in your marketing.

Negative Experiences Can Help Build Rapport

Sales Copy That Connects With Your Reader

August 29th, 2009

Last year, Perry Marshall (who writes Google AdWords) was conducting a small intensive workshop that I attended in Chicago. One of the people in our group was a fellow who was trying to get his website working. He had gone to every seminar, studied every e-book, and downloaded every course you could imagine, trying to learn how to write compelling sales copy for a certain e-book he was offering.

As we worked, we got to a point where we were all critiquing each other’s copy, and everyone looked at what this e-book fellow had written. It was almost like he was doing copywriting by numbers. It was as if he had followed the process so that, on the surface, you couldn’t see anything wrong with his copy. But it soon became obvious that the one thing he was really missing was emotion. He hadn’t emotionally connected with his reader.

Feel Their Pain
One thing you will notice that sets great copywriting apart from mediocre copy is its emotional appeal. In fact, in my opinion, the ability to connect emotionally with your audience is the most important aspect of all.

Unfortunately, there is not really an ABC’s of emotional connection. It’s all about how you think and feel about your relationship with the person that you’re writing for.

People are buying things or taking action not simply because it’s a “good idea.” It’s because they are either moving away from pain or they are moving towards pleasure. So one thing that you need to be willing to do is talk about their pain, whatever that may be.

This applies even if you are writing copy for a business situation. You still want to talk about their problems. Your copy might read something like this: “So you’re coming into work, and you’re on the firing line. You’re so busy. You can’t ever seem to get on top of things. It feels like you’re firefighting all the time.”

Most people in businesses have experienced a situation like that at some point. It’s painful. You want to relate to their pain. You want to connect with their feelings.

Find Common Ground
It is also important to meet your reader as an equal. The most powerful copy is when the writer relates to you at your level. You never want to be seen as talking down to readers, patronizing them or condescending to them. Neither do you want to appear like Oliver Twist, holding up your little begging bowl and saying, “Please, kind sir, won’t you buy from me?” or “Please, busy executive, will you take a look at this?” You need to be emotionally connecting and meeting your reader as an equal.

One of the best ways to accomplish this is to have a visual in your mind when you are writing. Picture someone that you’re talking to, just like you would be having a conversation together. Write down what you would be saying.

Another way of doing this, especially if you don’t enjoy writing, is to get yourself a little voice recorder and role-play a conversation with an imaginary prospect. Afterwards, you can get that conversation transcribed.

If you do that, you will end up with some really great material. It will come across as very natural, compelling and lively when it’s written down. That’s because it will be written as we speak, with feelings that will connect emotionally with your readers.

Sales Copy That Connects With Your Reader

Work On Yourself, Not Your Business

August 28th, 2009

Chekov wrote that for an actor to become a better actor, he shouldn’t work on his acting, but work on himself. I feel the same way about becoming more effective in business.

I feel like my business is a mirror that reflects back every strength and limitation to me. I used to think that I was the one growing my business, now I realise that my business grows me!

In fact, when you start your own business, it’s a bit like signing up for a personal development workshop. Running your own business forces you to face your limitations, overcome your fears, recognise your unique gifts and talents, get past your self-consciousness, and will really teach you about commitment.

Most of us are masters of denial, but business doesn’t lie. When you are giving wholeheartedly (not giving to get) and guided by love, then you can’t do anything but thrive. If you aren’t thriving, then it simply means that there is something to change. Where we resist this change, then business will become a struggle for us.

If business is a struggle, then that’s an opportunity to dig a little deeper, recognise what we need to change, and do it. But where lots of us get caught is when we look at our business and don’t like the results, we go into overdrive and try to control and manipulate the results by doing more and working harder. This may work for a short time, but sooner or later we’ll start to feel burned out from doing it this way.

A useful mantra to keep in mind is ‘if it feels hard, I must be doing something wrong’!

Think about an area of your business that is a struggle for you. Engage the power of your higher mind, and ask to be shown what it is you need to change. You don’t need to rack your brains. Don’t force the answer. Trust the answer you get – even if it seems bizarre and seems to have no logical connection to the area where you are struggling.

For example, I did this recently, and the answer I got was ‘go for a walk’. I trusted the answer, and sure enough everything fell into place (and I got some fresh air into the bargain!)

It takes courage to do this, and for someone as logical as me, it’s a stretch for me to just trust the answers. But the wisdom is within each of us if we are willing to tap into it. You have all the answers within you, if you open your mind and heart to them. You can stop doing business the hard way if you really want to!

Work On Yourself, Not Your Business

Stop Trading Time For Money

August 27th, 2009

If you have less available time today than you did yesterday, but you’re selling it at yesterday’s price, your business model isn’t working for you.

So many business models are based on trading time for money that it seems like it must be the right thing to do.  But it’s not. If that’s your business model, there’s a ceiling on your income. And you probably don’t even realize it.

Think about it. You only have so many hours in a week. You’ve really only got so many hours on the planet, and your time becomes more finite every single day. You’re getting less time every day, not more. So if you’re trading your time for money, you’re actually selling a dwindling commodity.

Let me give you an example. Last year the price of oil skyrocketed after reports that the world’s oil reserves were dwindling. That makes good business sense – diminishing supply equals higher cost. But is your price skyrocketing because you have less time? Are you charging more today because you have less time than you did yesterday? No, you’re not.

You need to find ways of servicing your clients that leverage your time. You need to make the maximum amount of money with the finite time that’s available to you.

Here are some great strategies for leveraging your time:

• Try offering workshops, seminars or training courses. Instead of taking people through your process one-to-one, you can teach it simultaneously to a group. This will maximize your time and allow you to make more money. This is one of my favorites.

• Create an additional product. Record your sessions and offer them to customers as a set of DVDs or audio CDs. This can be a fantastic way for you to deliver value to people without having to physically spend time with them. And it’s a key way to break out of the trading time for money model.

If you’re a personal trainer or coach, for example, put together  group programs rather than offering one-to-one instruction.

These are all key ways to break out of the “trading time for money” model.

Stop Trading Time For Money

Reinvent Your Conversion Process

August 26th, 2009

Do you recreate exactly the same steps, from start to finish, with every single new lead?

Though you may think that you have to rigidly follow your game plan each time, the way you’re doing it isn’t really generating more business.

What you’re doing is giving you unpredictable and inconsistent results. Because you keep reinventing the wheel.

I know this, because I did it too. Years ago I worked as a sales trainer, and any time a customer contacted me and expressed an interest in my training, I was reinventing the wheel. Every time.

I had one-to-one conversations with every new lead. I had individual meetings with them. I wrote tailored proposals for each and every one of them. I reinvented the wheel. Over and over again.

What that did was not to generate more leads, but to create a bottleneck in my business. I was too busy working on each individual lead to think about developing a conversion process.

Imagine that your lead generation is working well, so you’ve got traffic to your website. But what happens when someone visits the site?   They might request information from you. And when you send them that information you are inviting them to have a one-on-one consultation with you.

And during that consultation you use a set of questions or other methods to convert them into a paying client.

Do you see how this is a much more streamlined process? For every lead that comes through, make that invitation to a personal consultation and then have the conversation that will convert that lead into a paying client.

Once you have this process in place, conversion becomes so much easier. You’ll know that for every ten people that go through the process, four will become paying clients.

When you’ve got this in place, you can focus on new ways to generate more leads.

So stop reinventing the wheel, and start reinventing your conversion process.

Reinvent Your Conversion Process

Off the Shelf Solutions

August 25th, 2009

Business owners who create customised solutions for their clients know those offerings take a great deal of time and effort to develop. Those labor-intensive products also limit one’s exposure to a broader audience. Developing off-the-shelf solutions is a good way to increase sales fast and meet the needs of more clients. Follow this step-by-step process to discover more products hidden within your current bespoke solutions.

Analyze Your Current Product

What is it you’re selling that’s out of reach for some potential clients? Here are some examples of customised solutions:

a. One-on-one weight loss coaching with weekly visits, exercise and meal planning assistance.

b. On-site business start-up consultation.

c. Full-service marketing services with branding, website design and copywriting.

Every one of those services offers tremendous value to clients able to pay for them. By creating customised solutions to meet their needs, you play an integral part in your clients’ success. Analyze exactly what it is you’re offering those top-shelf clients as the first step to building off-the-shelf solutions.

How Can You Help More People?

In order to help more people and bring in more income, it’s necessary to break your customised solutions down into more generic pieces. Here are some examples:

a. Rather than flying to a client’s location and assisting with a business start-up plan, why not offer one-hour blocks of phone coaching to review business plans?

b. If your full-service marketing clients are sparse, why not offer one-day marketing seminars for small business owners?

Anyone who offers bespoke services has something they can offer a wider audience without specialization. Take one portion of your full-service solution and simplify it so that it appeals to more people.

If you’ve always done one-to-one sales, move to one-to-many sales by offering a portion of your primary product to groups. Ask yourself these questions:

a. What can I offer large groups of people that won’t require my personal input?

b. How can I tweak my current product line to create a lower-cost product?

Is it possible to package my expertise into seminars, CDs or ebooks?

Could I offer a series of online classes on my area of expertise?

c. How can I present my offer for off-the-shelf products to a broader market?

Whether you embark on a full-press Internet marketing campaign or secure public speaking engagements to introduce both your expertise and off-the-shelf solutions to a wider audience, you’ll find closing the sale much simpler than with more exclusive clients.

Will Off-the-Shelf Products Really Boost Sales?

It’s difficult to make the shift from high-end, bespoke services to products for the masses, but if your business is struggling, it’s time to become more flexible. Making your products more generic doesn’t, by the way, have to mean lowering their quality.

The expertise you share with clients is what makes you valuable, whether it’s with one person at a time or fifty. Maintain the quality of your products while making them practical and affordable for more people and your income will grow.

Keep your VIP clients, but open the doors to more business by offering less personalized services affordably. Once you’re in a position to only accept the clients you choose, you can customise every aspect of your business and charge accordingly. In the meantime, less-customised products are the perfect way to keep your firm’s income on track.

Off the Shelf Solutions

B2B – Is It So Different?

August 24th, 2009

It is surprising how many people think that writing for business-to-business sales is vastly different from consumer selling. They honestly believe that the copy techniques that turn individuals into customers somehow don’t apply to closing deals in corporate settings. Do employees suddenly stop feeling when they sit down at their desks?

Along the same lines—and I get this all the time—people say, “Bernadette, I can see you’re writing for people who are running their own businesses. It’s not the same as writing for corporates.”

But I am selling to corporates. I actually cut my teeth marketing to corporates. The target market for my first training company was managers and executives in big companies. Those were the people we were selling to. And I can tell you, people in big companies respond to messages in exactly the same ways as entrepreneurs do.

People Are People, No Matter What Hats They Wear

The fact is you still need to make an emotional connection, even when you’re selling to businesses. That’s because the individuals in the businesses are the ones making the decisions. As businesslike as they may appear to be, they do not check their feelings at the door when they clock in each day.

Of course, the language you use in talking to business people must be relevant, just as it must be when communicating with consumers. In fact, you could say that relevance is even more important in business, where you always have to be demonstrating practical, tangible, real world results.

The use of concrete and specific words really works in the business environment. That’s what decision makers want to see. Abstract language just doesn’t work so well.

When people start writing to businesses, what often happens is something like a personality transplant. All of their natural humor and confidence as a communicator seems to be taken over by this kind of “BBC newsreader personality.” They begin speaking and writing in a very third-party manner.

Far too often, copy written for businesses adopts an almost observer-like type of language. Sales letters start out something like, “It has been shown that for the majority of business leaders today, time management is a critical issue.” That sounds so much like someone reading a report at a big conference.

Appeal To The Person Inside, Not The Suit

Instead, you should always speak directly to the reader. You might say, “As a business leader, you are very aware that your time today is more precious than ever.” It’s the same message being put across, but in a much more personal way.

When you write a business-to-business sales letter, try to think of words you might use if you were going to engage the person in a conversation. Even though the communication is all happening in writing, that’s what you want to do. By engaging your reader, you set the stage for a relationship and the ultimate sale.

So think about your own business-to-business writing. If you tend to be like that business report writer, just think about how you can make your copy more direct and achieve an emotional connection. At the core of it, there is really no difference between consumers, entrepreneurs or corporates where result-getting sales copy is concerned.

B2B – Is It So Different?

The Art of Getting Motivated

August 23rd, 2009

Imagine, what you could achieve if only you could ‘get motivated’. Imagine the goals you’d achieve, the empires you would build, the souls you would save, the money you’d make! If only… you could ‘get motivated’. Imagine I had a special magic potion called ‘motivation’ that you could take as required.

Well I’m sorry to say that I don’t have any such potion, but what I do have is a way of helping you to think differently about the things that you think you need to motivate yourself to do.

Perhaps you are thinking about a new project like setting up a new website, launching a new course, building your opt-in list, getting your first paying client, developing passive income streams, doubling your turnover. Notice that the success of your project is not dependent upon one single action, but a series of separate actions. Now these actions are probably a tangled mass of things that you have degrees of willingness towards and knowledge about. So at one extreme there are things that you know how to do and are willing to do and the other extreme things you don’t know how to do, and wouldn’t be willing to do even if you did know how to do them. Let me introduce you to…..

The Willingness/Know-How Quadrant

I know how to

do this and I’m

willing to do it

I know how to

do this, but I’m not

willing to do it

I don’t know

how to do this

yet, but I’m willing

to learn

I don’t know how to

do this, and I

wouldn’t be willing

to do it even if I did

Take your project and break it down into separate activities, and then start to map out where each activity falls within the above quadrant. Where each activity falls can be a clue to what you need to do next.

‘I don’t know how to do this yet, but I’m willing to learn it’

Back in 2001, having burned out from doing business by the old ’sacrifice your way’ to success approach, I had a vision for a new way of doing business. I wanted a virtual office. I wanted to be free to conduct my business from anywhere in the world. I didn’t want the geographic or financial obligation of a fixed office. I wanted a virtual team. I didn’t want to hire any more employees. I wanted time for my own personal development. I wanted a business that would give me both the money and time to pursue this. I wanted to be free to take an afternoon off and mooch around a bookshop when the urge struck me. I wanted to be creatively fulfilled. I wanted to exploit the technological advantages of the internet so I could ‘make money in my sleep.’

The only trouble was, I didn’t know how to make it happen. I had no idea where to start. But my vision is a reality today because I was willing to learn. I found role models. I read books. I attended courses and teleseminars. I tried things. I made mistakes. I took a few wrong turns. I kept going. I connected with the people who had the knowledge that I didn’t. There were times when making this vision reality was the most important thing in my life, there were times when it took a back seat to other priorities, but it always got just enough of my attention to bring it to life.

My point is this. We think that we have to ‘get motivated’ and then we will build empires, but in my experience, it’s the other way round. Experience the empire in your mind and heart first, and the motivation flows from that. You’ll find a way, and it will be your unique way, a way that is just perfect for you. But your vision will become real, and that’s guaranteed.

‘I know how to do this, but I’m not willing to do it’

Then delegate! Hire someone to take the burden off you and you’ll reap the rewards. There is no law to say that we need to do everything ourselves. In fact, there is a direct link between the growth of your business and your willingness to delegate. Dan Sullivan of The Strategic Coach has discovered that every time an entrepreneur successfully delegates a significant portion of existing ’stuff’, there is an accompanying dramatic increase in personal income.

A great resource for finding people who are qualified and competent to take on your ’stuff’ is www.elance.com

‘I know how to do this, and I am willing to do it’

The more you learn, the more experience you get, the more activities that fall into this part of the quadrant. So that makes everything ‘hunky-dory’ doesn’t it? Well, not quite. As more activities fall into this square, the more discerning you need to become about what you will and won’t do. For example, I know how to manage my diary, and I am willing to do it, but I recognise that it’s not the best use of my time, so it’s just one of the things that I delegate.

‘I don’t know how to do this, and I wouldn’t be willing to do it even if I did’

‘I love being a coach, but I hate finding clients’. ‘I love running change programs for organisations, but I hate selling in the projects’. For activities that fall into this quadrant, you either need to delegate or change your attitude.

People who say that they hate marketing and selling have usually had bad experiences in the past, and that’s why I am so passionate about sharing the Client Magnets approach. I know from experience that when you realise that selling and integrity don’t have to be two distinct realities and that you can create a successful marketing machine which is based on doing things that you love, things can change dramatically. I promise you aren’t going to have to spend all your time marketing and selling. I liken this marketing approach to creating a garden. In the early days there may be some labour-intensive activity with no apparent sign of reward, just like the digging and preparing the ground that happens with a garden. But before long the green shoots start to show and eventually you have a flourishing garden that you can enjoy. Yes there will be some tending, nurturing and weeding, but it will never be anything like the initial effort that you put in.

If you’re having a problem ‘getting motivated’ then use this quadrant to start idenitfying where the gaps are, and having identified the gaps change them.

Have a great week!

The Art of Getting Motivated

Ten Essentials for Selling Your Free Report Part 2

August 22nd, 2009

Here are five more essentials to help you create a free report that 1) people will want to read and 2) will put those readers in a place where they are more ready to buy than they were before they read it.

  1. Let your reader know who you are and why they should listen to you by including a biography at the beginning of your report. Use tools like association and name dropping, combined with personal experience and knowledge, to let your readers know that you are worth listening to.
  2. Find subtle and casual ways to incorporate what it is you’re trying to sell. A free report is not a sales piece, it is a marketing piece. You want your reader to become caught-up in the information and content without being put off by a blatant sales pitch. So, try to work in indirect references and subtle hints to your offering, without hitting them over the head with it.
  3. Tell your reader why your report is worth reading and why you are giving it away. People are cynical; years of being exposed to advertising at every turn have made them that way. So, to get around this, use reason-why advertising as the crux of your sales message.
  4. Use the problem-agitate-solution method of writing to keep your reader involved. Set up problems that your target audience can relate to and then discuss them. Build credibility by letting your readers know that you are someone who really understands the problems they are facing and then hint at the fact that you can provide the answers.
  5. Make it easy to read. Your content should flow, broken up into easily digestible chunks of test with headings, subheadings, and bullet points. Include graphics and diagrams to grab your reader’s attention and convey information in a visual format. Remember, not everyone will be inclined to read the whole document word-for-word, so make it appealing to the scanners in your audience by providing key facts in a manner that can be found and grasped quickly.

A well-crafted free report provides information that will start predisposing your prospects with the idea of buying from you. It softens their mindset so that, by the time you’re ready to make your offer, they are more inclined to buy. But even the best free report is only as good as how many people actually read it. These 10 essential tips will not only help you sell your free report, it will help you create a free report that does your selling for you.

Ten Essentials for Selling Your Free Report Part 2