Client Magnets Official Blog

Archive for the ‘Business Plans’ Category

How does it make you feel when you receive a thank-you note, penned in your friend’s own hand?  Or how revealing is it for you to study someone’s signature, or to appreciate the time that they invested in writing a unique, personalized message with good, old-fashioned ink?

Handwriting has become a bit of a novelty.  We communicate with texts, IMs, emails, and spoken words.  The handwritten, post-marked letter has virtually gone the way of handlebar mustaches and hoop skirts.  So when you see your name and address in script on the front of an envelope, your curiosity is piqued, right?

In marketing, it can be helpful to put yourself in the shoes of your prospects.  If you’d like to receive a handwritten note, most of them probably would, too.

The handwritten note theory has been tested by direct mail experts and copyrighters, and the results have been overwhelming:  it works.

Here are some arguments for hand-lettered script on envelopes and in correspondence:

• Since the early 1990s, even before email was the overwhelming choice for correspondence, handwritten notes were endorsed by professional marketers.  If hand-crafted script was a welcome addition to mailboxes back them, imagine how novel it will seem now that we’re fully immersed in the Information Age.

• “Pen and ink” catches a mail sorter’s eye.  Think of how you sort your own mail.  If you’re like most, you separate it into two piles:  the “I need to read that later” pile and the “ditch it, it’s junk” pile.  Handwriting gives your correspondence a better chance of landing in the more favorable stack.

• A note, card, or letter with a personalized feel will always feel more valuable.  It flatters its recipient, and makes him or her curious to know who would spend so much time on the thought of them.

• If you use handwriting to communicate, at least a portion of the time, your communication will be among the minority, making it unique and worthy of a second glance.  Many marketers have heard of the advantages of handwritten notes, but few will make the effort to do it.  This gives your effort a “noted” advantage.

Now maybe you’re thinking, “Geez.  I’m already buried under a mountain of work.  Where in the world am I going to find the time to sit down and write out notes to prospects?”  Here’s the beauty of this approach:  it’s so simple, anyone can do it.

Your niece or nephew can do it.  The neighbor kid can do it.  Your grandma can do it.  A student or intern can do it.  The handwriting doesn’t have to be yours, it simply has to be handcrafted.

Actually, adding one more demand to your growing business isn’t advisable.  Instead, think “automated.”  A good idea or good fortune shouldn’t equate to more work.  But it should call for a system to handle it.  Even if you’re only writing 30 cards per month, and you have no problem fitting that task into your schedule, you must have a plan on the back burner…for when a big idea, or a big success, hits.

There will always be marketing trends to follow.  There will always be the next big thing, onto which you’ll want to pounce before your competition gets the chance.  But, putting all of that aside, some things simply never go out of style, and handwriting is one of them.

In marketing, your handwriting grade isn’t earned with sweeping curves, crossed Ts, and dotted Is, but rather, it’s earned with the regular use of this versatile tool that simply never seems to go out of style.

Bernadette Doyle created Client Magnets Ltd to help self-employed people solve one of their biggest business problems: attract a steady stream of clients. If you’d like to receive invaluable tips and advice on how to attract clients with ease, register at http://www.clientmagnets.com

How many things do you have to do today?  Or this week?  How many of those things are springboards for the bigger and better things that are waiting on the other end of your procrastination?  The things that are going to lead you and your business to satisfying success!

Often, many of us feel overwhelmed with all of the things we need to do by allowing the end results of a virtual to-do list mill around in our heads.  Maybe your current brain-contained list sounds a little like this:

• build a website
• schedule a teleseminar
• research trade magazines
• start outsourcing – find a VA

How many times have these items (or similar items) drifted around the outside of your brain, bouncing off the inside of your skull, clouding your view of current events, and dampening your motivation?

If these words in any way resonate with you, let me share with you my prescription for de-cluttering your head and getting things done.

In order for any grand task to be accomplished, it must first be dissected into small, manageable task chunks.  For instance, building a website might involve defining your website budget, asking business associates for webmaster recommendations, interviewing copywriters, and choosing styles for the individual pages.  And the best way to break that large task into smaller tasks, without further cluttering your brain?  On paper.

To-do lists are the ultimate back-patters.  Think about it.  How good do you feel when you accomplish something that you’ve been putting off?  When you can check an item off of a list, no matter how small, you’ll experience that feeling, and will, in turn, feel motivated to do it again and again…ultimately accomplishing the large task.

Here are some tips for making a list that will work for you:

• Keep the end in mind, and only include tasks that will contribute to that end.  For instance, don’t commit to writing a free report just because it sounds intriguing to write a free report, or because you’re proficient at writing reports.  Everything on your list should contribute to your desired result.

• Remember to delegate, wherever you can.  And mark that delegation on your paper!

• Start with the items that you feel most confident in completing. If you’re most proficient in research, hit the internet and get to know some webmasters.  The quicker you can get that first checkmark, the quicker you’ll fuel your own motivation to tackle the tasks that aren’t as simple.

• View your list-making as a brain dump. Give your tasks to the paper, and envision space clearing in your head.

• Understand that the writing of the list is a checkable item. Simply making the list brings you one step further to accomplishing your grand tasks.

• Don’t stress over every little detail. As you conquer the notable tasks on your list, small details will fall into place.  For instance, if you’re planning a workshop, you’ll need to establish a date, a time, a method of advertisement, and you’ll have to know its main benefit (the problem it will solve).  You’re not going to have to figure out how coffee will be served or whether lunch will be chicken salad or turkey.  Once your motivation is in full swing, the details will fall into place as you move along.

• Commit to your list. Feel the momentum that’s generated when you accomplish even the smallest of tasks and use that to propel you forward…but remember, you can’t experience that momentum unless you keep the check marks coming.

Some of us are natural list-makers.  Others manage our busy lives in our heads…or at least we like to think we do.  No matter our natural or learned tendencies, there is a wealth of potential just waiting to be realized…on a blank page.

Building your list of potential clients is necessary for landing deals, filling seminars, and realizing the revenue that you desire.  But in order to build your list of interested parties, you must first organize your thoughts into manageable pieces of doable tasks.  There’s no better method for accomplishing this than a list.

You want a list of for-sure, ready-to-buy prospects and clients, right?  Then get your pen, grab your paper and prepare to clean your brain’s RAM with your new list!

Running an event can provide you with a substantial profit. You can earn revenue from the event itself, or from selling items during the event. With the many revenue options available for making money from an event, people still miss out on some great revenue opportunities. Here are some insider tips for increasing your event revenue that most people don’t consider:

Provide Tiered Pricing
If you want to open your event to the widest possible audience, consider creating a tiered pricing structure. You can quote a relatively low ‘entry-level’ price for just admission to the event. You can also add a ‘premium’ or ‘deluxe’ event attendance, with carefully-considered extras. You might add a product free of charge for attendees who sign up for the premium package. You might also add one-on-one time with the event organizer, keynote speaker or other key event guests.

In this way, you can provide basic entry to wider range of people, while still raising the overall cost of your attendance. If you provide basic entry for $100, or a premium attendance for $200, your average revenue will increase, depending on how many people choose the premium option. You can also add a pre-registration option at a lower rate, and then charge the full rate for registration at a pre-designated cutoff point.

Offer Trial Memberships
If you have a product that functions as a subscription, such as an information distribution service, you could offer attendees at your event a ‘free trial.’ A 30, 60 or 90-day trial is typically long enough to provide attendees with a good understanding of the service and its benefits. You’ll find that many people like the service and stay in the program; giving you an ongoing revenue stream once the free trial has ended.

Open Up In-House Opportunities
One great function of an event is to promote your in-house opportunities and services. Events are a great way to convey information about your services to attendees, and convince them that you’re the person with the expertise and systems in place to serve their needs. If you’re promoting in-house opportunities, though, your event can’t be planned exclusively around that. Unless you’re hosting a free event to reveal a new product, people expect to receive a certain level of value from your event; not an extended marketing pitch.

Convey valuable information at your event. Answer important industry questions; questions that you have the expertise to answer because it’s in your field. Provide information about a product. Give your event a purpose beyond simply promoting your services or products. A good event coordinator can find opportunities to work in-house services into the event’s structure at key points, and begin to build a relationship with attendees to meet their ongoing needs.

Be creative in the ways you leverage revenue at your event. Offer a tired pricing structure, which typically yields higher event revenue than a single price. Provide trial memberships to subscription or ongoing services, to demonstrate the value to your attendees and create an ongoing revenue stream. Finally, find ways to promote your in-house services to your audience throughout the event.

Bernadette Doyle specializes in helping entrepreneurs attract a steady stream of ideal clients. If you want to get clients calling you instead of you calling them, sign up for her free weekly e-zine at http://www.clientmagnets.com

When you meet someone for the first time, you have a chance to make a real connection, or you can just pass on your name and be forgotten. Successful relationship-building requires more than just handing out business cards. To build long-lasting, solid and mutually-beneficial relationships, a little homework and a little thoughtfulness goes a long way. Here are my tips for making an impression that brings lasting results …

Research the People You’re Meeting

If you’re meeting someone in particular, research the person or people you’re meeting. Lots of resources exist that can give you both professional and personal reference material. The Web is a source of myriad information, with things like company websites, personal bios, work histories, resumes, portfolios; depending on who you’re meeting, you may be able to find a wide range of information about your contact.

If the Web doesn’t yield any useful information, you could check with the company where your contact works, to see if they have any marketing information containing professional info about your contact. You could also check periodicals, such as magazine stories, newspaper articles or professional interviews. Depending on how public the person is that you’re meeting, you may be able to find everything from the name of a spouse to the first place he or she worked out of college.

Use the information you find when you meet your contact. Talk about common interests, such as being dog owners, adoptive parents, yachters; whatever common bond you can form with your contact can help you form a good relationship. Ask about things near and dear to the person’s heart – not just business talk – and you’re well on your way to forming a real connection.

Ask Questions and Show Genuine Interest

Get to know people to form real connections. Ask questions about everything; not just their professional life, but their personal interests and family life, too. The more you can show that you understand, know and really “get” the person, the better your relationship will be, and the more business opportunities you’re likely to gain. Be a real person to your connections, too – if your new business partner volunteers information about his wife, talk about your wife. The more personal you can make your relationships with people, the better your long-term success with those relationships will be.

Have Fun Making Connections With All People

Everyone can have fun building good relationships – all you have to do is be genuinely interested in people. Enjoy getting to know your business colleagues, or even that woman you met on the street the other day. Forming connections with people can help in all aspects of your life, and even random connections can help your business in unexpected ways. You never know when someone will refer a key contact; an affiliate who may have great products for your prospects, or a business or distributor that could make your product a high-demand success!

Don’t just see people as stepping stones to a better business. Form real, legitimate connections by getting to know people, and I promise good business will naturally follow.

The thank you page is one of the most overlooked places of real estate on the web.

That quote, from one of my mentors, Yanik Silver, speaks volumes. There is so much opportunity to promote more business and further your relationship with a new client on your thank-you page.

That client has just indicated that they trust you by opting in to your offer. Signing up to your list is a sign that they want to hear more from you.   Don’t let them leave wanting; offer them even more before they click off your thank-you page.

When developing your thank you page, think about what you can do to increase your client’s involvement. Marketing research has shown that the more people are involved, the more likely they are to buy – again.

That’s one reason companies hand out scratch-off cards with prizes or discounts hidden beneath the ink. It’s called an involvement device. When someone physically has to do something, it increases their involvement, which increases response and increases conversion.

The content on your thank you page needs to be relevant to your target market. Think about what you want them to do next, where you want them redirected to, and if there’s an opportunity to make them another offer.

There are several key ways you can accomplish this.

•    Make another offer. While letting the client know you’re glad they signed up, also let them know about another offering. Make a special offer. Offer a special prize or a special bonus that new clients will receive, but only if they sign up there and then.   Remember to use language that encourages action.  For example, “This is the only time you will see this offer. It’s for new subscribers only and you won’t have access to it again.”

•    Ask for more information. Once a new prospect joins your list, ask them to describe their biggest problem. You can then direct them to other offers you may have to help with the problem, or develop that new offering if you don’t have one.

•     Create a “tell a friend” campaign. Invite people to tell three friends about your offering in exchange for a special bonus. “Congratulations. Your place on the call is reserved. But just before we continue I would like to offer you this free gift……..”

Everyone who opts in helps you spread the word to other people. This will make a massive difference to your opt-ins and really help to increase your list. You can automate this process using Viral Friend Generator software.

When saying “thank you”, the key is to include only one of these options on your page. Either attempt an additional sale by making another offer, ask new clients for more information, or create a tell-a-friend page.

Any one of these options added to your thank-you page will start increasing your sales immediately.

Bernadette Doyle specializes in helping entrepreneurs attract a steady stream of ideal clients. If you want to get clients calling you instead of you calling them, sign up for her free weekly e-zine at http://www.clientmagnets.com

Many entrepreneurs, small business owners and other professionals find themselves focused on earning an income, finding new clients and the day-to-day struggle to survive.  Having enough income and cashflow to grow your business rapidly is not an uncommon problem.  I often hear people talking about their expected income for the next day, weeks or months ahead.  They focus on knowing where the next paycheck is coming from because they don’t have enough confidence in their existing client base or cashflow.   They fear their income will dry up.

Have you ever felt like that?  If that sounds like you, then it’s time to STOP focusing on your income.  It’s time to start focusing on a long-term plan for success and diversification.  But how?  How do you free yourself from the day-to-day financial worry and really start to thrive?

The answer simply lies in starting your own high-end coaching program.   A high-end coaching programme (when designed and delivered the right way) will provide enough guaranteed revenue to enable you to stop worrying about money and be free to focus on your long-term success!

This is how the strategy works …

Sell Once a Year to Generate Guaranteed Revenue

• With your high-end coaching programme, if you market and sell the right way, you will only need to focus on the selling once and then you’re done for the year.

• Create a program with a limited number of spots, and you’ll only have to sell long enough to fill those spots and then you can focus on serving your clients and creating alternate revenue streams.

• Create a program with a fixed time limit, such as my annual programme, and you only have to sell those spots once per year. Then you’ve got the commitment for the income, and you’re free to focus on other areas of your business. No more worrying month-to-month whether you’ll have enough cash for next month; with a high-end coaching program, you can earn enough money to free yourself up for other pursuits.

Free Yourself Up to Look at the Big Picture

One of the biggest benefits for you and your business of creating a high-end coaching program is freeing yourself up to look at the big picture. If you’re like most people, you spend countless hours per week working on finding enough business, and the rest of your time goes to satisfying your existing clients. You never have time to think about the long-term plans for your business, or how to diversify your revenue streams.

Once you have the committed income of a high-end coaching program, you can stop spending so much of your time selling yourself and your services because you have a guaranteed revenue stream. Instead, you can focus on creating the other steps to achieve success in your business, and put together a long-term plan for your business!

In order to truly become successful in your own business, you’ve got to stop focusing on immediate income so you can begin to build a road map for long-term success.   Worrying about your day-to-day income is short-term thinking and can seriously hamper your long-term business success. When you start a high-end coaching program, you get financial commitments for a large portion of your revenue and begin looking at other ways to improve your business success.

So if you want to see an end to your day-to-day financial struggles and the beginning of long-term success, it’s time to start your high-end coaching programme!

Bernadette Doyle specializes in helping entrepreneurs attract a steady stream of ideal clients. If you want clients calling you instead of you calling them, sign up for her free weekly e-zine at http://www.clientmagnets.com

Social networking platforms, such as Twitter and Facebook, give you a powerful new tool for connecting with potential prospects, clients, sales leads and new business partners. Because of the nature of social networking, successful social networking is about more than just creating a marketing campaign and sending it out into the ether. Social networking is a social process, and it works best when your personality shines through to your social networking contacts. With the right techniques, you can build your personality on social networking platforms and improve your social networking success.

Offer Advice: One way you can get real personal, real fast with your contacts is to offer advice or even just sympathetic comments. Listen to what people say, and respond to them even when it’s not related to your business. This is a fast and easy way to form personal connections with people, which can lead to unexpected business opportunities. Additionally, by offering advice or sharing information about related things in your life, you’re letting people find out more about you as a person and letting your personality shine through your social networking.

Share Personal Information: Share personal information via Twitter and Facebook. For years, people have had distinctive mindsets of “this is business” and “personal is for friends.” Let your business contacts be your friends, too. When you share information about your diet, or struggling with the conflicts of being a parent and business person, you’re sharing personal information that lets other people see that you’re not just a faceless business – you’re an individual.

The things that you share might resonate with your followers, and give them a reason to keep following you beyond your business information. People are also more likely to refer friends to other friends for business opportunities than to faceless strangers, so if you and your business can become a friend, you’ll get more business opportunities.

Find Ways to Blend Business and Personal: Find ways to blend business and personal updates. If all of your updates are personal, your followers who aren’t particularly interested in your business might just go away. If you share personal information, too, your followers may be interested in you as a person and continue to follow, even if they don’t find your business particularly interesting.

By blending business with personal updates, you can share information about your business without being blatant. For example, you could say something like “Going to Ireland to speak for business, and taking my husband along as an anniversary gift.” This lets people know that you’re a successful business person who travels and speaks, but also shares information about your personal life – that you and your husband have an anniversary.

Be Genuine: The most important thing about sharing your personality through social networking is to be genuine. Don’t give fake updates tailored just to get a reaction from your followers; be forthright and honest, and people will respect your integrity. If you let your personality shine through to your social networking followers, you’ll find yourself with a bigger pool of followers, which potentially gives you more business opportunities.

Bernadette Doyle created Client Magnets Ltd to help self-employed people solve one of their biggest business problems: attract a steady stream of clients. If you’d like to receive invaluable tips and advice on how to attract clients with ease, register at http://www.clientmagnets.com

Are you thinking about starting a high-end coaching, consulting or mentoring program? If you’ve got years of accumulated knowledge, a top-level program can be a great way to share that information and help your clients achieve success. It may be time for you to stop running one-day programs and selling books and launch a top-level coaching program, instead. You can provide great results for your clients, and truly share your information in a significant way through these programs.

One-day workshops may be good for clients who have limited time or budget but want to make a difference in their business. In a one-day workshop, you can begin to create the foundation for a successful business owner to make a transition in the way he or she does business. However, a one-day workshop isn’t a magic medium for you to create an army of happy, successful businesspeople. You can only share so much information through a one-day workshop, and you’re essentially always starting clients out on the same basic level; they never progress past the techniques you can cover in a single day.

If you’ve accumulated a lot of knowledge about success in your medium, business or industry, you might consider selling e-books. E-books are typically a compilation of knowledge and techniques that people can use to work on their own and boost their business. E-books can provide a revenue stream, but they’re typically limited in scope.

An e-book cannot begin to convey all the accumulated knowledge and business acumen of years in an industry or field.  Like one-day workshops, an e-book can help build a basic foundation for client success, but many clients never progress past that basic level of knowledge and technique contained in the e-book. This makes e-books great for introductory materials, but ultimately too limited to help clients achieve overall success.

Top-Level Coaching Programs are Great for Client Success
Top-level coaching programs let you really share your accumulated wisdom and business expertise with your clients on a basis that can help them achieve success. Unlike e-books and one-day workshops, a top-level coaching program typically enables you to work with your clients one-on-one to help them develop the skills and techniques specific to their field. You can help your clients set goals and achieve them with your expertise; you’re not just leaving clients alone to blunder around and try to build on a basic foundation.

Top-level coaching programs provide clients with an ideal medium to move beyond the basics and truly grasp success. This is good both for you and your clients. If you’d like to help your clients achieve real results, it’s time to move beyond e-books and one-day workshops and consider launching a top-level coaching program.

Bernadette Doyle created Client Magnets Ltd to help self-employed people solve one of their biggest business problems: attract a steady stream of clients. If you’d like to receive invaluable tips and advice on how to attract clients with ease, register at http://www.clientmagnets.com

When you think about writing a blog, which do you think is more important?

• Focusing on the content that you’re sharing with readers, expecting that people will read your blogs because of the quality and value your blogs provide.

• Concentrating on how your blog will rank in the search engines and cramming every relatable keyword possible into your post.

Writing for the person is much more important than writing for the search engines. Your blog should demonstrate your expertise to your target niche and convey your passion for what you’re doing. It should come from your heart. That is how you will connect with your readers and why they will share your blog with their network.

That doesn’t mean that SEO isn’t important, however. Offering quality and value in your content won’t do any good if people can’t readily find it.

Optimize your blog for SEO purposes with links. Be sure to include proper links to legitimate, respected sites; don’t just buy links or list them in directories.

Another way to help your blog rank higher on search engines is to add tags. This is something overlooked by many people, but there is real value in tags.

Adding tags is a relatively simple process. If you are using WordPress, look for the tags link, then click “create” under tags. Type your tag, which is basically your description of your post, into that little area.

If, for example, I were to write a post about the top 30 Internet coaches, I would list each person’s name in that area. That will show Google – or other search engines – that information about that particular person is going to appear in my blog post. The search engine will actually create a category of sorts about the person. People looking up that person will see all the posts online about them,  including mine.

Yanik Silver, one of my mentors who has hundreds of thousands of followers, was tagged by blogging entrepreneur Michael Dunlop in a post about the top 30 things to do before you die. Yanik runs Maverick Business Adventures, a wonderful company that offers unique trips around the world to people with plenty of money to take them.

In his adventure program, Yanik offers one of the top 30 things Michael writes about in his blog. That is why Michael tagged him. Michael’s blog ranked seventh in search engines when people looked up Yanik, which drew an incredible amount of traffic to his site.

All he did was add the tag. This is something you can do with every post. If you tag the name of a prominent person because they are relevant to the blog you’ve written and the niche you’re writing for, more people searching for that person will have the opportunity to come across your post.

So, post a list on your next blog, and tag the names on it. It will give your post a higher ranking, maybe on the first page on Google. It’s an easy way to draw traffic. And, in many instances, because that traffic will be people in your target niche, they will probably be interested in what you have to offer.

Bernadette Doyle created Client Magnets Ltd to help self-employed people solve one of their biggest business problems: attract a steady stream of clients. If you’d like to receive invaluable tips and advice on how to attract clients with ease, register at http://www.clientmagnets.com

How much money do you want to make this year?

If you’ve answered this question with a round number, like, $100,000, or $1,000,000, or an, “I don’t know,” you don’t have a goal, you have a wish.  It’s imperative that you know your goal income numbers, specifically.  You must know how much you have to net today, this week, and this month in order to land the yearly salary that will support the lifestyle that you desire.

Here are some get-specific Millionaire Mindset methods:

• What would you like to do in the next year? Move?  Take your dream vacation?  Send a child to college?  Hire someone to manage all of that stuff for you?  Or make it possible for your spouse to leave his or her job to come to work for you?

Don’t forget the smaller costs that go along with each large goal, like the cost of providing your newest employee with a company car and fringe benefits, travel costs, tuition, and your existing lifestyle costs.  Don’t estimate.  Make phone calls.  Get current pricing on airfare, college tuition, health care, or whatever bills you’ll have to foot.  Write it down…you’re going to need it.

• Now that you’ve done the addition, do the division. Break out the calculator and find out how much you’ll need to net in a month, a week, and a day.  This will give you a manageable and reachable goal path.

Lots of people say they want to be millionaires.  But if you ask them how much they need to make this afternoon to stay on track for that wish, you’ll likely be met with a dumbfounded look.  Once this step is completed, you will be distinctly separate from those with a wishing frame of mind.

• Challenge yourself in the pursuit of your income goal. If that means working an extra 30 minutes to meet your daily income goal, do it.  If that means negotiating on a deal, even if you’re not comfortable with negotiation, then do it.

When you know how much money you need to earn this week, in pursuit of the big goal, you’ll be encouraged to do the things that aren’t so desirable.  Every time you challenge the boundaries of your comfort zone, those boundaries will soften, and your comfort zone will grow.

A goal like, “I want to make a million bucks this year,” will never incite you to rewrite an email or to hold firm on your retail price for an item.  But if your goal is, “I need to clear another $50 today to stay on track,” you’ll push right through, because you will connect those little tasks with your big goals for yourself, your family, and your lifestyle.

• Successful business people always know their numbers. They rifle off their conversion rates, costs, costs of sale, and precise percentage profits.  Businesspeople who don’t know are probably losing money.

• If the thought of calculating, relating to, or speaking about numbers frightens you, then hire a business manager to do it for you.  Investing all of your energy in working in your business, without working on your business, will be detrimental to your income goal.

• The numbers might be simple now, but if your goal is to make a million dollars, or any other impressive number, you’ll have to expect the money flow, in both directions, to become more complicated.  Adopt a know-your-numbers attitude now, rather than jumping into a sea of number soup when your chances of drowning are high.

In short, know how much money you need to make.  Then know how much money you need to make this week in order to reach that goal.  Name it, and then claim it!

Bernadette Doyle specializes in helping entrepreneurs attract a steady stream of ideal clients. If you want to get clients calling you instead of you calling them, sign up for her free weekly e-zine at http://www.clientmagnets.com