Client Magnets Official Blog

Archive for the ‘Customer Loyalty’ Category

Picture this image of two boys playing in a garden, trying to catch some birds.

One of the boys rushes around frantically with a net trying to catch the birds. Every time he gets close, the birds fly away. There’s lots of squawking, and feathers flying. The other boy stands quietly, holding out some birdseed.

One boy is trying very hard, and is probably exhausted, while the other hardly seems to be working at all.

Which one will get the results he’s looking for?

Instinctively you know it’s the boy with the birdseed who will be more effective, and a lot less sweaty.

When it comes to marketing and trying to attract clients, you want to act more like that second boy. Unfortunately, though, most people tend to act more like the first.

A lot of the things you might be doing, that are considered to be traditional marketing techniques, might actually be counterproductive. You could well be chasing people away.

Effective marketing techniques used on the wrong market will only provoke resistance, and build defensiveness. You could be running after people, figuratively speaking, with barrages of email, rounds of cold calls and direct mailings, and quite possibly be achieving the exact opposite of what you want.

For example, no matter how effective cold-calling may be for me or someone else, if you detest doing it, your negativity will prevent it from being effective for you.

Even if you are using marketing techniques that are proven to attract clients, if you do them with the negative energy of chasing – if you give off the sense that you are giving simply in order to get – you will end up like the boy who is chasing the birds. Tired and without any bird in the hand.

You want to break down the barriers between you and your prospective clients, not create more of them.

Make sure that the things you are doing marketing-wise, both online and offline, will attract clients to your business. Doing what everyone says is the right thing, but doing it with the wrong energy, won’t produce results.  Do the things that feel right to you. That will bring the positive energy into your marketing, and your clients will feel it.

You’ll know when you’re being a client magnet because it will feel easy. It should feel enjoyable, and you will have an abundance of clients.

Bernadette Doyle specializes in helping entrepreneurs attract a steady stream of ideal clients. If you want to get clients calling you instead of you calling them, sign up for her free weekly e-zine at http://www.clientmagnets.com

Good marketers know they need to stay fresh in people’s minds to be ideally positioned for that sale, or to form a good business partnership with a new affiliate. People try a variety of ways to stay in people’s thoughts, both physically and on the Web. You may do article marketing, newsletters, email blasts, and media marketing to keep your Web presence fresh. Alternately, you may send postcards, letters, holiday cards, or even birthday cards to build relationships and stay connected with people physically. Most of these methods are getting old and tired, but forming good relationships enables you to connect with people in creative new ways.

Be Creative with Your Connections
Do you send out holiday cards every year to your prospects? So do most businesses. You don’t stay fresh in people’s minds by doing the same thing that everyone else does. Find new ways to be creative with your connections, and catch your clients’ minds in a unique way. By forming good relationships with people, you’ll have a fresh pool of creative ideas to draw upon to keep your relationships dynamic and unique.

Consider this example: Carrie Wilkerson spoke with my Mastermind Group and talked about how she uses social media to build relationships. Carrie mentioned that one of her contacts talks on Twitter every day about how he walks his dog in the morning. He mentions the dog by name, and even the type of dog. When Carrie wanted to make a connection with this man, she didn’t just send him a note or a card; she sent a dog toy for his dog. She mentioned his dog by name, and found a toy that the dog would appreciate, based on the information that this man shared about his dog.

This showed the man that Carrie listened, and was interested in him as a person – not just him as a business contact. This is a fantastic strategy for solidifying relationships, and as a way to stay connected with people that will actually stay fresh in their thoughts. That man probably won’t remember everyone who sent him a card, but he’ll definitely remember the woman who sent his dog a toy.

Use Your Relationships to form Unique Connections
Your relationships with people provide valuable connection opportunities. By building good relationships, you set yourself up for opportunities you might not otherwise have. When you build a good relationship with someone, for example, you’re much more likely to be set up with the friend of a friend as a new business contact. People are more likely to refer business contacts that they like, than pushy sales-oriented people who don’t care about them as a person.

Use your relationships with people to form unique connections. Don’t just be the sales person, or the person with the coaching product, or that consultant. Be a friend; be the person who sent the dog a toy, or the person who’s always asking about the kids or the wife. By building these unique connections with people, you’re getting into their lives in a real and meaningful way, and you’ll be in their minds if a fantastic new business connection comes up, or if they remember that they know someone who might be a good match for your business.

Bernadette Doyle specializes in helping entrepreneurs attract a steady stream of ideal clients. If you want to get clients calling you instead of you calling them, sign up for her free weekly e-zine at http://www.clientmagnets.com

It’s a lot easier to turn a ship that’s moving in the wrong direction than it is to turn a ship that’s not moving at all.

If you’ve been getting “analysis paralysis”, scratching your head and trying to figure out what your direction is, just pick a purpose and start heading toward it. If you’re off course, the market will correct you.

If you’re not heading in the right direction, the market will quickly give you feedback that will help you adjust. Just don’t get overly concerned that what you decide today is going to be cast in stone.

Don’t worry about picking the wrong area or niche at first. Don’t worry if you find that you’re being called an expert on something that you don’t want to be known as the expert on.

Areas of expertise can change. But you can only change your direction if you have already set out in one to begin with.

Bob Burg is the author of a book called “Endless Referrals.” He is now positioned as a referral expert and an expert on helping people to generate referrals for business.

When he first started out, his niche was memory experts. He noticed that people who took his memory courses wanted to improve their memory to remember the names of people they’d met at networking meetings and events. They wanted to improve their memory to achieve better business results.

As he spotted that connection, he started to focus more on being the referral expert. No one accused him of being a fraud because he was now a referral expert instead of a memory expert. The market let him know in which direction to steer his business.

When you set course in your chosen direction, look for niches and markets where it’s going to be easier for you to establish personal relationships and position yourself as an expert.

If the niche you do choose turns out to be an enormous amount of effort, you have to weigh whether or not it’s worth your while to continue down that road or take a different road to get business.

When Dan Kennedy, the marketing expert, was invited to submit a proposal to give a speech in Switzerland, he opted out. While plenty of other people would jump at the opportunity, and spend a day putting together a proposal to bid, that is not the way he wants to go after business. Perhaps it didn’t seem worthwhile to spend the time writing the proposal. The point is that you have to make the determination of how you want to do business.

Your niche will evolve with your business. It’s an actual evolution that happens in most any business. Look at my own situation. I started out as specializing, by trial and error, as a cold calling expert. But I didn’t stop at that. Today, I’m teaching people how to find new business and triple their income! The way in which I’m helping people and the types of people I’m helping is completely different from what I started out with.

But it’s turned out for the best for everyone!

Bernadette Doyle specializes in helping entrepreneurs attract a steady stream of ideal clients. If you want to get clients calling you instead of you calling them, sign up for her free weekly e-zine at http://www.clientmagnets.com

Relationship-building is a great way to leverage today’s social networking craze and build valuable relationships that can translate to business success. Relationship-building takes networking to the next step, and helps individuals develop meaningful relationships that may eventually become business relationships. Strategies for effective relationship-building keep in mind that relationship-building isn’t about what people can do for you, but about what you can do for people.

1. Recognize People for their Value
People want to be recognized for their intrinsic value as human beings – not as social connections. Recognize people for their value and individuality first and foremost. By building successful individual relationships with people, you can later leverage those relationships to form valuable business connections. But don’t make the connections about business from the beginning – make those connections genuinely about the connections, and about recognizing people for their individual value.

2. Don’t Ignore The People Not On Your “Target List”
One popular strategy that networkers use is to develop a list of targets – people they want to meet or spend time with at events or online. People who aren’t on that list may get ignored. This is a big mistake, and one of the primary differences between networking and relationship-building. When you target people, you miss out on other people who may have unexpected things to offer.

3. Give People Your Full Attention And Be Sincere
One of the most mortifying experiences that a person can have is shaking someone’s hand, only to realize that the person they’re greeting is looking over their shoulder to see who in the room is more important to greet. Don’t be keeping one eye open for the ‘important’ people when you’re building relationships.

Give everyone you meet your real attention. Make genuine connections with people. They sense the sincerity when you make these connections, and you never know when one of the people you meet has another valuable connection that they can provide you with – a connection you’d miss if you were too busy to move on to a more ‘important’ person.

4. Look At What YOU Can Do FOR People
When people are networking, they tend to evaluate someone and think “What can this person do for me?” Don’t ask what people can do for you. Ask what you can do for people. Look at ways you can provide value in other people’s lives. Offer valuable information, or helpful advice. Help them make connections that will serve them in business or their personal lives. People will return the favor, and may surprise you with the ways they can help your business. You’d never discover this if you were too busy asking what they could do for you.

Relationship-building does take more time than traditional networking, but you will make more valuable connections from it. Take the time to get to know the people you meet, and don’t dismiss people as being ‘unimportant’ because you’re too busy looking for ‘more important’ people. Every connection you make is valuable on a human level. It’s those real, true connections that will reap the rewards of success in the long term!

Getting your target audience interested in your product or event, and interested in the price you want them to pay, requires a few basic steps. You must establish yourself as an expert. You must build confidence with your audience. You must convince your audience that your solution is the answer to their problems. Building empathy with your target audience is a fast way to accomplish all of these things …

What is Empathy?
For the purposes of creating marketing materials, developing empathy is the act of building a rapport with your audience. Show them that you understand their problem. Convince them that you, too, have the same problem, questions or needs that they have. Create a group for your audience, and then insert yourself into this group. By developing empathy with your audience, you’re making yourself ‘one of them.’ This is an extremely valuable step in creating a successful marketing campaign.

Build Trust Through Empathy
In many cases, your target audience may be embarrassed about their problem, or they may feel like they’re alone in needing a special solution to manage their issue. By establishing empathy with your audience, you show them that they’re not alone. You, too, have benefited from a special tool or event to handle the same problem they have. By building empathy with your target audience, you immediately go from becoming an untouchable expert to someone who has experienced the same problems and issues as your audience; someone much more accessible and less intimidating.

As someone who speaks the language of the target group, you build trust; they’re more likely to believe your pitch if they feel you’ve been through the same things they encounter. All of these things go a long way toward establishing yourself as a trusted source, which makes people much more inclined to buy your product or attend your event.

Solve Problems Through Empathy
One of the most effective ways to market a product or event is to establish that it solves a problem that your target audience experiences. If you can build empathy with your audience, and then establish that your product or event solves their problems, you’ve instantly crossed a boundary toward getting them to take action. An audience is much more likely to believe that the solution offered to them is legitimate if they believe the creator of the product has used it to solve the same problems they have.

For example, if someone who has always been thin tries to sell a weight-loss product to an overweight demographic, the overweight demographic may be disinclined to trust the thin creator. However, if someone who has successfully lost weight tries to sell a weight-loss product, he or she gains instant credibility by having successfully solved the problem that the target demographic experiences.

Build Empathy for Successful Marketing
Bottom line: build empathy with your target audience to create a successful marketing campaign. Become one of the crowd. Show them that you understand their problems, and that you can help them. If you’re able to establish empathy with your audience, you’re much more likely to sell your product or event to them.

Bernadette Doyle has attracted a loyal following who rave about her down to earth yet inspiring approach. If you liked today’s issue, you’ll love Bernadette’s marketing and success training products and programmes to help you develop a business that suits YOUR preferred lifestyle. http://www.clientmagnets.com

The most effective marketing materials speak directly to your audience. Effective marketing materials are developed with your audience in mind, and they answer your audience’s questions, solve their problems and overcome their reservations about attending an event. In order to create the best targeted messages designed to speak directly to your audience, you must know your audience, and you may need to develop multiple marketing materials.

Identify Your Target Audience
When you begin planning any marketing campaign, you must identify your target audience. Many people find when they begin this process that they don’t have a clear idea of who their target audience is, in which case they must begin to identify a target audience. If you don’t know your audience, your event may not be as well-attended as it could be, or you may find that there’s not a high demand for the product.

If you don’t have a target audience, make one. You may need to tweak your product or event to appeal to this audience, but you’ll always have more success with a targeted marketing campaign than a campaign that isn’t addressed to anyone. If you don’t have a target audience, your product or event may need more refining, which gives you a good opportunity to define your scope or re-evaluate your product to make it more effective.

Target Your Message to Your Audience
Once you’ve identified an audience, target your marketing message to your audience. Dan Kennedy calls this “message to market match.” Answer your audience’s questions, and develop a call to action that speaks directly to your target audience. You can use a general marketing campaign, but a general campaign won’t give you the same success as a targeted campaign. It’s perfectly acceptable to use the same techniques in multiple campaigns; particularly techniques that have brought you success; but tailor those techniques to each marketing campaign that you run.

Consider Creating Multiple Marketing Materials
If you find that you have multiple target audiences, consider creating multiple marketing materials to more effectively reach those audiences. For example, if you’re conducting a dating event that may appeal to both men and women, you might want to create targeted marketing materials for both groups; one for the men, and one for the women. If you’re creating a business event for people in different industries, you might want to create a set of marketing materials for each industry.

By targeting your specific market, you can ensure you create a clear, compelling message. If you use a general marketing message, you may find that your message becomes diluted, or lacks the clear call to action you can create in targeted marketing materials.

Remember that developing a clear call to action is your key to great success with a product or event. You can create a highly successful event! You have the tools at your disposal, so all you have to do is create a targeted marketing campaign to reach the right audience, and you can realize success beyond your wildest dreams!

Bernadette Doyle specializes in helping entrepreneurs attract a steady stream of ideal clients. If you want to get clients calling you instead of you calling them, sign up for her free weekly e-zine at http://www.clientmagnets.com

You’ve made a sale.  The customer’s credit card has been approved, you’ve booked their seat or ordered their product, and you’ve added your new customer’s email address to your newsletter list.  You’re already tallying your net profit in your mental bank register, and you’re resting comfortably in the pleasure of another sale well-done.

Not so fast…

If there is any time lapse between the closing of the sale and the delivery of the customer’s product or service, at some stage you will need to address the “buyer’s remorse” phenomenon.

If your customer falls under the weight of buyer’s remorse, he or she might have feelings of guilt associated with a high price tag, credit extension, or disapproval by others.  The client might begin to fall off of their “purchase high” and start to consider their new, reduced spending power; or they might wonder if they should have done more research or waited for a better, newer version of your product or service.

Your job is simple:  you must keep buyer’s remorse from ever showing its face…by using a Stick Strategy.

A Stick Strategy is simple.  It involves offering a gift that fulfills your customer’s need for instant gratification, and then staying in touch with them to reinforce the benefits of their decision, until they receive the product or service that they purchased.  In other words, remind them regularly that they’ve made a good decision.

Example of a High-Cancellation-Risk Sale:

A motivational speaker offers two types of events:  a 1-day workshop and a 2-day weekend seminar.  She starts marketing and taking reservations for the 1-day workshop only 6 or 8 weeks in advance.  But for the weekend event, she starts accepting bookings up to 4 months ahead of time.

Her customers who book 4 months prior to the 2-day event are much more susceptible to the effects of buyer’s remorse.  A lot can happen in 4 months – people move, their family situations can shift, their employment might change – and that might prompt them to eliminate her seminar from their new schedule.

It’s especially important that this business owner stays in contact with her weekend seminar customers during those critical 4 months – to make sure that those clients remain interested and on-board, without regrets.

Follow these simple steps to keep your waiting customers on-board:

• Immediately following your customer’s booking, make a good-will gesture (e.g.  a digital report, an insider preview of your service, a free sample, coupons to use in the meantime, or anything that will reinforce their spending decision as a good one).

• Keep a list of people who have signed up for one particular service, and use that list to send industry tips, answers to commonly asked questions, or special bonus offers throughout their wait – and be sure to reference the date of the upcoming service in every piece of correspondence.  This will keep their interest piqued, their energy levels high, and will shoo away that bothersome remorse bug.

• You can also send a friendly note part-way through their wait. A simple “Hello, can’t wait to meet you at the conference,” or, “Here’s the seating chart and your nametag.” can boost their obligation to the commitment that they’ve made.

• Keep customers-in-waiting involved. Maybe you’re thinking about making an addition to your service – send a note asking for their opinion on the change.  Or, ask them for feedback on the booking process.  In short, make them feel that their opinions are important.

Maybe you have felt buyer’s remorse yourself.  If you have, think about how much better you might have felt if you’d gotten a free gift right away, or if someone had contacted you to ask for your input.  Would you have been more willing to “Stick?”

Make your customers stick with you…all it takes is a healthy dose of communication and a little dollop of good-will glue.

Bernadette Doyle created Client Magnets Ltd to help self-employed people solve one of their biggest business problems: attract a steady stream of clients. If you’d like to receive invaluable tips and advice on how to attract clients with ease, register at http://www.clientmagnets.com

Most people buy what they want, not what they need. Take for example, the new I-Pad that Apple recently rolled out, or the Barnes & Noble electronic reader, the Nook. Nobody really needs these things, but people certainly do want them.   When you create a product, the number one step is to find out what your market really wants, not what you think they need.

If you have an intuitive sense about your market; if you think you have an innate “feel” for what the people you are trying to reach really want, follow your instincts and your heart. This is what I call heart-based marketing.

Heart-based marketing relies more on your observations and feelings, rather than on market research analysis or consumer surveys. By simply paying careful attention to the people around you, listening to their conversations, comments and complaints, you can uncover the results they are really looking for in their business.

In other words, create your products by putting yourself in the shoes of your target prospects. Ask yourself the same questions they ask themselves, so that you can create a product that delivers the answers.

Don’t underestimate the importance of this. For example, someone who is a coach might develop a product designed to give clients more balance in their lives. While “balance” may well be what his clients need, it isn’t necessarily the thing they want. It’s the coach’s perception of what they want. And if the coach develops and markets the product from his perception, clients aren’t going to want to buy it.

Think the same way your clients think. In the example of the coach, clients are not looking for a tool to give them balance. They are looking for more time, less stress, and more quality interaction with their family. There is a subtle, but significant, difference between what the coaching tool provides and what the clients say they want. The product or tool needs to offer a solution that clearly will give clients more time, less stress. In the long run, they will achieve balance, but that is not the thing they want.

Listening to clients with your heart will increase your opportunities to develop successful products.  Focus on what clients actually say they want, then highlight those wants when you create and market your product.

Staying open-minded, tuning into your target market, and really listening is the heart-based approach to identifying what your clients really want.

When you’ve discovered that very thing your prospect really wants – move on to providing and delivering it to them.  You’ll not only have a very happy customer, you’ll have a very healthy bank account!

Bernadette Doyle specializes in helping entrepreneurs attract a steady stream of ideal clients. If you want to get clients calling you instead of you calling them, then sign up for her free weekly e-zine at http://www.clientmagnets.com

What is the purpose of a sales page?

Too often, we misunderstand the purpose of the sales page itself, and consider it to be a simple finish line.  We concentrate on getting prospects to the sales page, but forget about the importance of getting them through the sales page.

The fact is, that about fifty percent of sales are lost at the ordering stage.  If prospects still have misgivings or unanswered questions after reading through your opt-in page, they’re likely to bail out.  Or, if your sales page is too complicated, they’re not likely to invest the energy into deciphering it.

Consider what improving your sales page can mean for your business plan – you can increase your conversion rate by fifty percent without sinking more money into marketing, and without working to drive more traffic to your site.

People could be turning away from your sales page right now.  That means that your best course of action would be to improve your sales-in page immediately – before you adjust marketing, revamp a homepage scroll, or optimize your site for the search engines.  Really…stop the presses and analyze your sale page.

Here are the major points you’ll need to get started:

• Make it possible for people to purchase your product any time of the day, any day of the year. Don’t complicate the system with preliminary phone calls or e-mails.  Make it easy for prospects to pay with PayPal or their credit cards, without the need for making contact with you.  Making purchasing possible while a prospect’s motivation is high is important for strengthening your sales page conversion rate.  You can give your visitors the option of placing an order by phone (some people still feel uneasy about using credit cards online), but don’t make that their primary option.

• Keep it super-simple. You can’t take anything for granted – including your prospects’ levels of literacy.  Maybe English is their second language, or maybe extensive vocabulary and complex sentences scare them away.  Ask a ten-year-old child to read and comprehend your sales page.  If the child can’t grasp it, then simplify it.

• A testimonial will go a long way toward that final click. Including the words (and maybe a photo) of someone who experienced great success or satisfaction with your product or service can help to seal other deals.

• Title your order form/page in a non-threatening way. Acceptance Form, Registration Form, and No Risk Acceptance Form are some good examples of headlines that reassure.

• The text on your order page should be written in your prospect’s voice. For example, “Yes, Dr. White, I’m ready to start enjoying the benefits of XYZ Fiber today.”

• When you involve your prospect in the ordering process, they take ownership, they feel responsible and in control, and they’re less likely to jump overboard.  Utilize things like check boxes and drop-down menus to make them feel that they have invested in the process, and you’ll contribute to higher conversion.

• If you’re offering any kind of a guarantee or return policy, the order form is the perfect place to reinstate that offer. It’s a good idea to write this part in the prospect’s words also.  For example, “I understand that if I am not completely satisfied, I can return…”

• Set up an autoresponder to send out an e-mail immediately following a customer’s order. In the e-mail, reinforce the wonderful decision that they’ve made.  Include an additional testimonial, and convey the confidence that you feel in their ability to experience the same success and/or satisfaction.

When designing your sales page and order form, put yourself in your prospects’ shoes.  Try to understand that money-spending is a fragile decision for a major portion of the population, and that it’s your job to instill buying confidence, erase misgivings, and answer questions.  You can’t be there…but you can take the action that gets the transaction…with a first-rate sales page!

Bernadette Doyle is a marketing specialist who helps entrepreneurs become client magnets and attract a steady stream of their ideal clients. If you’d like to receive invaluable tips and advice on how to attract clients with ease, register at http://www.clientmagnets.com

What if you could enjoy genuine client abundance: all the clients you want, whenever you want, paying the fees that you want?  One answer is to only target those people who are truly interested in what you’re offering – those people with their hands raised in response to your proposed solution.

Though rejection is an inevitable part of business and life, it doesn’t have to be a dominating factor.  In fact, it can be a miniscule, barely noticeable speck in a sea of limitless clients.

You can’t sell to everyone.  You don’t have the time or resources to do so, and no single product will appeal to every member of any population.  In order to identify those who are most likely to buy, you need to devise a method to pick out the prospects with their virtual hands raised, who are ready to accept your single solution to their shared problem.

There are two types of disappointment when you try to sell to people who just aren’t interested.

• First, you might feel that you, yourself, have been rejected. It’s easy to convert rejection of a product into rejection of yourself, and without the tools to manage those feelings of rejection, negative effects can flow into your business dealings.

• Second, you might be able to sell your product to people who aren’t truly in need of it, or aren’t interested in it, simply because you are a smooth operator.  The consequence of this scenario will most likely leave you with a sleazy feeling, knowing that you’ve manipulated other human beings into doing something they weren’t comfortable with.

In order to increase your bank of yes and deplete your bank of no, it’s important to ask the population, “Who’s interested?”  When you do that, a percentage of the population will raise their hands.  Consider that group of raised hands to be your new sea of prospects.  Don’t worry about those who have kept their hands in their pockets – they would have had no choice but to say “no” anyway.  Though your product might be a God-send for some, it’s never going to be right for everyone.

Isolating the group with hands raised saves you time, effort, and the fortitude that it takes to recover from rejection.

Here’s the progression – from getting those hands up in the air, to optimizing their potential:

• Find a lead generation system that plants the seed, poses the thought-provoking questions, and sparks enough interest to spur interested people to raise their hands.

• Offer a free report. Ensure that your report aligns fluidly with your product.  Like a chain with all links unbroken, your message must be kept uniform and in order.  This way, you’ll ensure that the people you’re attracting are the same people who are likely to buy. Remember, your initial contact with prospects must align with what the market is searching for.

• Shift your marketing focus to those who show an interest in what you’re selling. They are your true ‘prospects’.  This is the group that is predisposed to buy.

• Tell the people with their hands raised why their instincts are correct. When hands are raised, it means that the owners of those hands have a problem, and they think you might have the solution.  Let them know they’re right.

• Keep your message (your solution to their problem) uniform from first taste to final sale. Your execution must be as groundbreaking as your great ideas.

Your product is wonderful, problem-solving, ingenious…and there is a group of people out there just waiting for it.  It’s your job to find those people.

Make the effort to isolate the hands that are raised, using a message that not only attracts, but delivers.  Doing the right things, in the right way, in the right order, puts money in the bank.  When you execute seamlessly from the beginning, you will learn to view the raised hand as a springboard to raised revenue…a virtual deposit slip for your growing bank account.

Bernadette Doyle is a marketing specialist who helps entrepreneurs become client magnets and attract a steady stream of their ideal clients. She publishes a free, weekly newsletter for trainers, speakers, coaches, consultants, complementary therapists and solo professionals. If you’d like to receive invaluable tips and advice on how to attract clients with ease, register at http://www.clientmagnets.com