Archive for the ‘teleclass’ Category

Smiling customer service

Have you ever hosted a free teleseminar (one in which you charge no participation fees), with the intent to sell a product, and you’ve gotten feedback like, “Great content,” or “I learned a lot,” or “You’re really knowledgeable in your field”?

Despite your blush at the flattery, were your sales numbers from the teleseminar lackluster?  Was your conversion rate uninspiring?

It’s not difficult to figure out what may have happened in this situation.  You’ve offered too much valuable information, and didn’t start your teleseminar with the end in mind:  the sale.

When conducting a free teleseminar your main concern should be with the quality of the content…the value of the information that you’re passing on.  But how do you balance sharing great content without giving too much away and losing the sale?

• No one who has registered for your free teleseminar has paid a dime (other than maybe the dial-in fee).  If you give them too much, they will walk away with your valuables, free of charge.  If you give them less information, but offer them an opportunity to learn more and to walk away with something that they’ve deemed valuable, even if there is a cost involved, you will have succeeded in your tele-endeavor.

• Your offer needs to be developed from your opening. Even though the attempt at sales will come at the end of the free teleseminar, you must keep your goal in mind when you utter your first sentence.

• Your sales pitch must seamlessly tie into the rest of the teleseminar.  Delivering a wealth of information and then tacking on a sales pitch at the end rarely works.  Your sales pitch should be less like a birthday surprise and more like the end result of a lengthy birthday celebration preparation.

• Don’t squeeze every bit of valuable information you can think of into your teleseminar.  Instead, work to weave education with sales presentation.  When this is done correctly, you’ll be priming your prospects to buy, but they will view it as free information.  In short, create a monologue that will make purchase seem like the next logical step to your listeners.

• Use your sense of responsibility to your participants to offer them something of value.  Whether your teleseminar is 30 or 60 minutes in length, there’s a good chance that you’ll never be able to cram everything they need to know about your topic into that timeframe.  In fact, if you do try to cram it in, you’ll likely be delivering an incomprehensible mess.  When you offer a chance for them to learn about the rest of the story at the end, you’re delivering value and offering a service.  Often, you can only make the biggest difference in the lives of your customers by offering more than you can give away for free.

The no-fee teleseminar can be a great selling tool.  When people invest 30 or 60 minutes of their time, they’ll naturally want to know about their next step.  When you give them that step, in the form of your product or service, after priming them to want more, they’ll be apt to buy.

So don’t view the free teleseminar as “the cost of doing business.”  Rather, view it as a valuable tool for garnishing your conversion rates, realizing your unique success, and balancing the teleseminar ledger.

Want to learn more about how to make money with your own events? Visit our Event Money Machine Blog. You’ll learn about an amazing Telesummit being held later this month. Tickets to this event are FREE – so join our priority notification list to be the first to know when they become available.

“The 6 Keys To Making BIG, BOLD Leaps

In Your Business And Your Life”

FREE TELESEMINAR

Thursday 16 September


bernadetteflyingAre you feeling it’s time for you to make a serious decision regarding your success? Have you reached a point you know you’ve just got to commit to do what it takes? Time to break through the plateau and take it to the next level?

If that sounds like you, you may be ready to be considered for my new LEAP programme. And I’d like to tell you all about it on a special webinar happening next week.
Please join me on this complimentary call on Thursday 16 September at 8pm UK time, 3pm Eastern, 12 noon Pacific. You can register here now.

On this special call, you’ll discover…

How to stop climbing rung by rung and start making LEAPS instead

The critical mindset shift that helped me to LEAP into a million dollar plus business – and how you must think to make YOUR Big Leap

How to Have BIG Income Leaps in Your Business – without Working Longer or Harder (And I’m qualified to talk about this having DOUBLED or TRIPLED my income year after year for the past 4 years – I can show you HOW!)

The ‘invisible’ barriers that are blocking YOUR next Big Leap and how to dissolve them

How to move through fear and find the confidence and faith to make your own BIG BOLD LEAPS

The difference between ‘Leaps of Fear’ and ‘Leaps of Faith’ and how to ensure that YOUR next LEAP will pay off

Get all the details and register HERE (and remember to turn up your speakers to enjoy the special video I created for you)

Best Wishes,

Bernadette Doyle
www.clientmagnets.com

How To Set Up Your Business So the Media Contacts YOU

sfbarns

Recent studies show that 79% of all major media find their resources and story ideas from blogs and the Internet. So, yes, the major media really will call you… but only if your web presence has instant credibility and the ability to stand out from the crowded pack.

On this call Bernadette is joined by Suzanne Falter-Barns. You’ll learn how to attract calls from some of the biggest media available today, as well as major publisher book deals.

Join us for this call!!

MARKETING* MASTERMIND Call

Tuesday, 31st August, 2010, 8:00pm UK Time (3pm EASTERN, 12 noon PACIFIC)

TOPIC:  *How To Set Up Your Business So the Media Contacts YOU*

This call is FREE for my hundreds of Marketing Mastermind and Stepping UP! members. They also get the CD and transcript of this call at no extra charge, plus a tonne of other member benefits – such as access to our online members forum.

Not a member?  Then join the Marketing Mastermind Group today so you can take advantage of this call and all the other member goodies each and every month.

I look forward to “meeting” you on our call.

Best Wishes

Bernadette Doyle
www.clientmagnets.com

PS – Even if you can’t make the call, all Mastermind members receive a FREE CD of the call as well as a digital version of the audio and transcript! Take advantage now.

Would you rather be paid for your teleseminar, or give it away for free?  At first blush, your answer, of course, would be, “Get paid.”  But I must admit, I’ve presented you with a bit of a trick question.

The truth is that whether you ask for money for participation in your teleseminar, or you offer spaces at no charge, you can still harness money-making power.  A paid teleseminar will deliver up-front revenue, but free teleseminars also hold possibilities for making money:  from the subsequent selling of transcripts, recordings, packages, articles, e-books, newsletters and print books.

A common misconception is that people will jump on a free teleseminar just because it’s free; that sending out an email announcing it is enough to get participants – Not True.  If people view their time as more valuable than what you’re offering, they won’t set aside an hour to participate, even if it doesn’t cost them a penny.  For this reason, it’s important to realize that filling the phone line for a free teleseminar takes just as much effort as filling the line for a paid one.

When you use the word “free,” it’s important to put specifications on that freedom.  If a teleseminar is free to everyone, people might assume that it has little or no value.  But, if you make it free to members of a certain group (newsletter subscribers, new clients, current clients, members of your club, etc.), those people will see that they have earned the right to partake in its value.

It’s important to assign a value to every teleseminar, whether there’s a price tag or not.  Maybe participants are getting it at a discount, or maybe it’s free only to select people.  Either way, let them know what they would have paid.  This increases the call’s perceived value.

The free teleseminar has its advantages and its disadvantages. It’s up to you to allow its advantages to work for you.   Here a few pros and cons that might help you to find that balance:

Free Teleseminar Pros

• As long as the topic is exactly what they’ve been hoping for, people will be more likely to “invest” in a free call.

•  If the free call is marketed to members of a certain group, they will feel more inclined to partake in something they’ve earned.

• The law of reciprocity boosts your chances of selling post-teleseminar transcripts, recording, e-books, etc.

Free Teleseminar Cons

• If you don’t market the free teleseminar effectively, it could be dismissed as having little or no value, because it’s free.

• If you offer too many free teleseminars, you could find yourself being taken advantage of, for your free advice.

• Participants might not be serious about the topic, reducing your chances of post-teleseminar sales.  They might say, “It’s free.  I’ll take advantage of it,” and that will be the end of their commitment.

It’s also important to avoid making every teleseminar a paid-participation one.  It won’t be long before your audience is protesting (silently or audibly) that they never get anything for free.

To avoid finding yourself at either extreme of the free/paid teleseminar spectrum, it’s a good idea to offer a mixture of both free and paid.  This will prevent you from being taken advantage of, and it will keep your audience happy with occasional “free gems.”

Free isn’t a bad word.  In fact, it’s the root of freedom…which is at the heart of financial freedom.

Bernadette Doyle specializes in helping entrepreneurs attract a steady stream of ideal clients. If you want to get clients calling you instead of you calling them, sign up for her free weekly e-zine at http://www.clientmagnets.com

yaniksilverMeet Bernadette’s online business mentor Yanik Silver.

Instant Profit Boosters – one of the things Yanik is known for is squeezing out additional revenue and profits from absolutely zero additional marketing budget, visitors or customers.

Yanik will show you how to look at your website and business to identify immediate profit increases.

Don’t miss this call!

My Next MARKETING* MASTERMIND Call

Tuesday, 22nd June, 2010

8:00pm UK Time (3pm EASTERN, 12 noon PACIFIC)

TOPIC:  *Instant Profit Boosters*

This call is FREE for my hundreds of Marketing Mastermind and Stepping UP! members. They also get the CD and transcript of this call at no extra charge, plus a tonne of other member benefits – such as access to our online members forum.

Not a member?  Click here to join the Marketing Mastermind Group today so you can take advantage of this call and all the other member goodies each and every month.

I look forward to “meeting” you on our call.

Best Wishes,
Bernadette Doyle
www.clientmagnets.com

Value is a subjective term, a relative feeling.  If someone perceives the value of a product or a service to be high, he or she will naturally be willing to sacrifice more (time, money, etc.) to take advantage of its value.

So along that vein, if you want to build the price tag of your teleseminar (and I’m sure you do), you must increase its perceived value.  Consumers naturally think in a “what’s in it for me?” manner.  When you create a belief that what they’re getting from your teleseminar will greatly outweigh their investments of time and money, you have managed to increase the perceived value of your event.

Here are some ways to accomplish that high-value factor:

• Promise to disclose secrets. True secrets would be those things that aren’t common knowledge.  Or, even better, they are those things which you have discovered; things which you invented or uncovered that can make your teleseminar participants’ lives better.

• Promise to divulge your mistakes. Some failures, especially small ones, are inevitable, and can be instrumental in learning for success.  But if you can share the mistakes that you’ve made, to save your audience the time and grief that can come when they make those same mistakes, you will increase the perceived value of your teleseminar.

• Save your audience some time. When the information that you have compiled for disclosure on your teleseminar will save your participants hours, days, or weeks of research, you move them toward their goals more quickly, which is for most, invaluable.  For instance, if you can offer succinct, successful methods for doing something on a 30 minute call, for which people would normally spend 2 or more hours researching, you have created value.

• Quantify the cost. Ask yourself how much it would cost participants to unearth the information, on their own, that you’re planning to convey.  Consider resources they would have to buy, the traveling they might have to do, the phone calls they may have to make, and the time away from revenue-building that they would have to spend.

• Limit participation. If you limit the number of spaces on your teleseminar to 10, for instance, you will increase value.  Registrants will know that they won’t have to compete with 100 other people during question-and-answer time, and they’ll attach a noted value to that opportunity to have a voice.  You may have only expected to get 10 people on your call anyway, but by making a statement of limits, you increase perceived value.  This not only ensures that you get 10 people who are very interested in your topic, but will allow you to convert a stumbling block into a selling point.

• Offer extras. Gifts like transcripts, reports, templates, memberships, e-mail support, participation in a follow-up question-and-answer session, critiques of participants’ work, etc. will add perceived value and increase your revenue, as long as the gift you’re giving doesn’t out-cost your price tag differential.

Remember, if you create a high perception of value before your teleseminar, you must deliver on your promises.  Some of your best teleseminar customers will be repeat ones, so you’ll want to make sure that you do everything that you say you will, or your offerings will be viewed as fraudulent.

Success with higher price tags is all about perceived value.  Offer your audience what they’re looking for in a teleseminar, and incorporate the tactics outlined above.  Doing so will raise their perceptions of value…in a direct, upward relationship to your bottom line.

Bernadette Doyle specializes in helping entrepreneurs attract a steady stream of ideal clients. If you want to get clients calling you instead of you calling them, sign up for her free weekly e-zine at http://www.clientmagnets.com

What’s the least expensive way to reach hundreds of potential clients simultaneously? Teleseminars can be your best strategy for presenting your offer to the masses. If you haven’t made the leap to this cutting-edge marketing technique, it’s definitely time to get on board.

Most people running businesses on the Internet have attended at least one teleseminar. Simply put, a teleseminar is a conference call where useful information is presented, along with an offer for a product.

Today’s internet-based telephone services allow hundreds of people at once to participate in conference calls. As a featured speaker, you have the power to reach large groups and present your offer with very little cost involved.

Whether you advertise this call to your own client list or partner with another business to expand your reach, hosting a teleseminar can quickly build your business with a minimum of time invested on your part.

How Do You Plan Your Call?

Planning a teleseminar can be simple when you use easily-available tools. Here’s are some of things to do when planning your call:

• Sign up for a conference call service online. Look for one that offers low-cost recording services or make arrangements to record your teleseminar some other way.
• Schedule your call with your service, if necessary, and get the call-in details for your marketing.
• Create your marketing campaign – email announcements, method of enrolling (sign-up webpage works best), call topic, and reminder email messages.
• Decide if you’ll allow those planning to attend to ask questions in advance; this is a great way to gather material for developing your content.
• Announce your teleseminar in an initial email message, then follow up with subsequent invitation emails and call reminder if they sign up.

    What Should You Say?

    This call is your opportunity to share valuable information your client base can use, as well as make your offer to serve them further. A business coaching firm might, for example, share “Ten Vital Steps to Surviving a Layoff” during the teleseminar, and then offer coaching services at a reduced rate for those attending.

    Put together about forty-five minutes worth of useful, interesting content and allow time for questions at the end (most conferencing services allow you to “mute” callers until your Q&A session). Craft a strong three to five sentence offer for your product or service and give a discount good for a limited time after the call. Create a separate sales page on your website to allow you to track the teleseminar’s impact.

    Practice your content until it rolls naturally;  you won’t hold your listener’s attention by reading verbatim from a script! If possible, have someone well-known in your industry introduce you to add even more credibility.

    How Can You Leverage it Later?

    By all means, plan to leverage the teleseminar far beyond the call date. This can be done several ways:

    • Create an .mp3 or CD of the call and offer it as a premium for purchases.
    • Write a series of articles based on the call transcript. Post them to your website or in article directories, to drive search engine traffic.
    • Use the questions asked at the end of the call to identify the need for new products or services.
    • Use those same questions to create a series of podcasts or blog posts of interest to your client base.

      Teleseminars are an easy way to create interest in your products, increase your sales and provide content for future initiatives. Put your own teleseminar in motion today and find new customers waiting on the other end of the line.

      Bernadette Doyle is a marketing specialist who helps entrepreneurs become client magnets and attract a steady stream of their ideal clients. If you’d like to receive invaluable tips and advice on how to attract clients with ease, register at http://www.clientmagnets.com

      How to be yourself, have fun and sell a ton on stages and teleseminars!


      I want to introduce you to a friend of mine, Lisa Sasevich, also known as the Queen of Sales Conversion.  She’s about to rock the “speak to sell” industry AGAIN with her BRAND NEW teleclass!

      Wednesday, March 17th, 2010
      9pm UK * 2pm Pac * 5 PM East

      Lisa is going to reveal a BIG AH-HA she recently had about what she REALLY did to sell over 7-figures speaking last year (and it’s the OPPOSITE of what you’ve likely been taught!)

      Here’s what you’re going to learn on this revealing free call:

      • Discover the ONE THING Lisa did differently than everybody else that caused her to not only have a 7-figure year but ALSO enjoy the most amazing clients. (She did the opposite of what you’ve likely been taught to do when you speak-to-sell…and it worked!)

      • EXACTLY what you need to have in place to putting together a life-altering talk that feels GREAT to share without giving away the store! (AND has your ideal clients WANTING to invest with you.)

      • How to instantly create hunger and desire for your products and services without being “salesy”

      • Lisa’s BIG secret to attracting 100% of EXACTLY the perfect clients and none of the, well, not-so-perfect ones

      • A simple technique that Hollywood uses to capture attention and sell tickets all the time that will work for you too!

      And much more….

      Here’s the link to reserve your spot in this complimentary teleclass…

      http://bit.ly/sellingsecrets

      Best Wishes,

      Bernadette Doyle
      www.clientmagnets.com