A) get $10 from 100,000 clients,

B) $100,000 from 10 clients, or

C) $1,000,000 from 1 client?

If you’ve chosen option C, one single transaction, congratulations for having great business sense. But for the sake of practicality, let’s use the first two choices for a model of quantity versus quality.

You know that no single person can provide a service that’s perfect for every potential customer. To further that sentiment, I’d like to suggest that no person can serve 100,000 customers as well as they can serve 10 customers.

It’s simple math that results in the same $1,000,000 answer for both options A and B, but you, the business owner, benefit most from choice B.

It’s no secret that valuable time is squandered when you have to exhaust yourself chasing a large number of clients. Wouldn’t it be magnificent to be able to sit, give your attention to a few clients, and make the same, or more, money?

Consider the chain of benefits: More focus on individual clients leads to better results for those few clients; those clients will offer better testimonials; and those satisfaction ratings will attract more high paying, high quality clients. This a circular effect of good business.

Of course, your next question is, “How?”

Scoring those lucrative client relationships starts where all good business does – in the early planning stages, even before lead generation.

Think big before you attract clients. You can’t skip this step, because if you do, you’ll end up attracting small-fry clients, and when you present them with the top-quality, top-priced program, you’ll fall flat.

Here’s an example to explain: you’re selling a top-notch software program targeted at high-end, complicated tax processing. If you market to general accountants, you might be netting prospects that do anything from A-B-C accounting services to intricate, full time gigs with top corporations. There’s no doubt that you’ll strike out with the majority of your audience. Accountants that make their living on Joe Smith’s bread-and-butter will have no interest in a high-end product like yours. Instead, back up and find a creative way to market to only those accountants serving the best-of-the-best, super-corporations. They will be willing to pay what you’re asking. They’ve been around for long enough to see the value in it, and are successful enough to be able to pay for it.

When asking for the big bucks, keep these things in mind:

• Before you bring people to your website, before you send out your newsletter, consider the caliber of your product or service, and match it to the caliber of client that would be most likely to spend the kind of money you’re asking for. Do the research required to find these people, rather than spending time generating dead-end leads.

• Consider your prospects’ mindsets. Do they have cheeseburger budgets and milkshake level businesses? Or do they have filet mignon budgets and crème-brulee-level companies? Which would you rather have? Know that fast food customers won’t have the money, or the taste, for expensive steaks.

• Don’t make quality an afterthought, or you’ll have attracted prospects in vain. Aim high, and your prospects won’t bat an eye at your price revelations.

Don’t assume that high paying clients are high maintenance. Often, they’re more understanding and less demanding. They have the experience that it takes to understand the ins and outs of the business world. They understand your challenges, and are more likely to allow you the freedom to run with your expertise.

Low-paying clients are often new to the business world, and may either indirectly (or directly) look to you for advice beyond the scope of your work, or spend too much time highlighting insignificant details.

Don’t be intimidated by the lucrative account. Be drawn to it. Recognize it for the gold mine that it is – and for the quality that it can create for your business.

Bernadette Doyle specializes in helping entrepreneurs attract a steady stream of ideal clients. If you want to get clients calling you instead of you calling them, sign up for her free weekly e-zine at http://www.clientmagnets.com

What is Empathy?
For the purposes of creating marketing materials, developing empathy is the act of building a rapport with your audience. Show them that you understand their problem. Convince them that you, too, have the same problem, questions or needs that they have. Create a group for your audience, and then insert yourself into this group. By developing empathy with your audience, you’re making yourself ‘one of them.’ This is an extremely valuable step in creating a successful marketing campaign.

Build Trust Through Empathy
In many cases, your target audience may be embarrassed about their problem, or they may feel like they’re alone in needing a special solution to manage their issue. By establishing empathy with your audience, you show them that they’re not alone. You, too, have benefited from a special tool or event to handle the same problem they have. By building empathy with your target audience, you immediately go from becoming an untouchable expert to someone who has experienced the same problems and issues as your audience; someone much more accessible and less intimidating.

As someone who speaks the language of the target group, you build trust; they’re more likely to believe your pitch if they feel you’ve been through the same things they encounter. All of these things go a long way toward establishing yourself as a trusted source, which makes people much more inclined to buy your product or attend your event.

Solve Problems Through Empathy
One of the most effective ways to market a product or event is to establish that it solves a problem that your target audience experiences. If you can build empathy with your audience, and then establish that your product or event solves their problems, you’ve instantly crossed a boundary toward getting them to take action. An audience is much more likely to believe that the solution offered to them is legitimate if they believe the creator of the product has used it to solve the same problems they have.

For example, if someone who has always been thin tries to sell a weight-loss product to an overweight demographic, the overweight demographic may be disinclined to trust the thin creator. However, if someone who has successfully lost weight tries to sell a weight-loss product, he or she gains instant credibility by having successfully solved the problem that the target demographic experiences.

Build Empathy for Successful Marketing
Bottom line: build empathy with your target audience to create a successful marketing campaign. Become one of the crowd. Show them that you understand their problems, and that you can help them. If you’re able to establish empathy with your audience, you’re much more likely to sell your product or event to them.

Bernadette Doyle has attracted a loyal following who rave about her down to earth yet inspiring approach. If you liked today’s issue, you’ll love Bernadette’s marketing and success training products and programmes to help you develop a business that suits YOUR preferred lifestyle. http://www.clientmagnets.com

Many times, businesses need to endure a breakdown before a breakthrough can be felt.   Sometimes, the bad times are the only times that spur the need for positive change.  In other words, even if you’re struggling with simply “making it,” there’s plenty of hope.

I know you want an endless supply of customers – a flow that’s as intense as you’re willing to handle.  But there’s an important element to consider before moving forward.  You must ensure that any success you’ve experienced to this point isn’t just a symptom of luck. I like to say that even a broken clock shows the right time twice a day.  If you glance at the clock randomly, there’s a chance you might get the right time.  And if you do, you might be fooled into thinking the clock is working.  But it’s not.

You have to make sure that people are coming to you because of the one-of-a-kind value you’ve offered them, not because they’ve stumbled upon you.

There’s no denying that you have a treasure trove of valuables to offer.  You have gifts, talents, and abilities that are guiding you toward your perfect mission.  You know there are people out there that would greatly benefit from what you have to offer.  But when you can’t find those people, or they can’t find you, it can be a painful disappointment.  Because your venture really is your calling, right?  Or isn’t it?

Every business owner has a calling, and to truly find success in that calling, that business owner needs to be assured that their distinctive abilities are made apparent by that business.

Often, your attempts at furthering your business aren’t the problem.  Instead, it might be that you have missed something that’s fundamental to attracting clients:  finding that one thing that only you can offer, and that consumers are looking for.

If you are passionate about something, and it happens to also be a God-given gift, then somewhere in the world, there is a demand for that service.  God isn’t wasteful.  He wouldn’t give you something and not create an equal and opposite need for it.

Your challenge is to find the channel through which you can deliver your true value to those who need it.  Frederick Buechner defines vocation as the place where passion meets the world’s greatest hunger.  This is a beautiful statement.  It reinforces the idea that we’re all here to do something or be someone.  Unfortunately, it doesn’t tell us how to make the connection, or how to keep ourselves in business.

To get a better grasp on this channel, take the time to reflect on you.  You are a vehicle for delivering the gifts that the world is waiting for.  Put your gifts in writing, and assess them.  Then ask yourself these questions:

• How do my gifts complement one another?

• How can my talents be combined to create something unlike anything the world has ever seen?

• Does that combination meet a need?

• If not, can I find a legitimate need?

• Or do I need to find a new and different recipe for those gifts, based on a need I know I can satisfy?

Carving out your vocation using the talent and need factors will go miles to pull your business through adversity.  In times of adversity, luck is nowhere to be found…but true value never dwindles.

If, after true introspection, you still believe that you are where you need to be, and the consumers just aren’t coming, stay with me.  There are secrets yet to be revealed that might affect your view, and your success, in a manner that you haven’t yet considered.

Bernadette Doyle created Client Magnets Ltd to help self-employed people solve one of their biggest business problems: attract a steady stream of clients. If you want to get clients calling you instead of you calling them, sign up for her free weekly e-zine at http://www.clientmagnets.com

Not so fast…

If there is any time lapse between the closing of the sale and the delivery of the customer’s product or service, at some stage you will need to address the “buyer’s remorse” phenomenon.

If your customer falls under the weight of buyer’s remorse, he or she might have feelings of guilt associated with a high price tag, credit extension, or disapproval by others.  The client might begin to fall off of their “purchase high” and start to consider their new, reduced spending power; or they might wonder if they should have done more research or waited for a better, newer version of your product or service.

Your job is simple:  you must keep buyer’s remorse from ever showing its face…by using a Stick Strategy.

A Stick Strategy is simple.  It involves offering a gift that fulfills your customer’s need for instant gratification, and then staying in touch with them to reinforce the benefits of their decision, until they receive the product or service that they purchased.  In other words, remind them regularly that they’ve made a good decision.

Example of a High-Cancellation-Risk Sale:

A motivational speaker offers two types of events:  a 1-day workshop and a 2-day weekend seminar.  She starts marketing and taking reservations for the 1-day workshop only 6 or 8 weeks in advance.  But for the weekend event, she starts accepting bookings up to 4 months ahead of time.

Her customers who book 4 months prior to the 2-day event are much more susceptible to the effects of buyer’s remorse.  A lot can happen in 4 months – people move, their family situations can shift, their employment might change – and that might prompt them to eliminate her seminar from their new schedule.

It’s especially important that this business owner stays in contact with her weekend seminar customers during those critical 4 months – to make sure that those clients remain interested and on-board, without regrets.

Follow these simple steps to keep your waiting customers on-board:

• Immediately following your customer’s booking, make a good-will gesture (e.g.  a digital report, an insider preview of your service, a free sample, coupons to use in the meantime, or anything that will reinforce their spending decision as a good one).

• Keep a list of people who have signed up for one particular service, and use that list to send industry tips, answers to commonly asked questions, or special bonus offers throughout their wait – and be sure to reference the date of the upcoming service in every piece of correspondence.  This will keep their interest piqued, their energy levels high, and will shoo away that bothersome remorse bug.

• You can also send a friendly note part-way through their wait. A simple “Hello, can’t wait to meet you at the conference,” or, “Here’s the seating chart and your nametag.” can boost their obligation to the commitment that they’ve made.

• Keep customers-in-waiting involved. Maybe you’re thinking about making an addition to your service – send a note asking for their opinion on the change.  Or, ask them for feedback on the booking process.  In short, make them feel that their opinions are important.

Maybe you have felt buyer’s remorse yourself.  If you have, think about how much better you might have felt if you’d gotten a free gift right away, or if someone had contacted you to ask for your input.  Would you have been more willing to “Stick?”

Make your customers stick with you…all it takes is a healthy dose of communication and a little dollop of good-will glue.

Bernadette Doyle created Client Magnets Ltd to help self-employed people solve one of their biggest business problems: attract a steady stream of clients. If you’d like to receive invaluable tips and advice on how to attract clients with ease, register at http://www.clientmagnets.com

You might think that if you know what your customers would be willing to pay, it would be easier to decide how much to charge. You wouldn’t be nervous about charging too much and frightening your clients away. If you know what they’re willing to pay, you can charge the higher price without hesitation, right?

Definitely not.

While finding out how much a client is willing to pay may seem like the simple answer, it is not an effective approach for setting or raising your prices.

If you approach pricing with that mindset, you will always be looking for the answers externally.  “What would clients be willing to pay? What are my competitors charging?”

These are not the questions you should ask. You are not a mind reader. You need to ask the question that you do know the answer to.

“How much value is what I’m offering worth?”

By asking this type of question, you are setting your pricing internally, instead of allowing someone else to make the decision for you. That is the real difference between people who earn big money and people who struggle. Your decisions on your prices come from within you.

You are the one who needs to answer that question. You are the person that needs to buy into an increase in your prices. If you buy into it, your clients will buy into it.

Your belief in yourself, your product and its benefits to clients will prepare you to set a price that both you and your clients are willing to accept.

To determine how much you are willing to charge, follow these simple steps.

1. Decide how much money you want to make.
2. Decide what your offering, products or services are worth.
3. Set your price accordingly.

If you really believe that what you’re offering is worth a price increase, clients who are in need of your services will continue to pay for it.

Some of your clients may go away if you raise your prices. “Amen,” I say to that. They are clearing the space for new, better quality clients to come in.

So accept that while you will lose some, you will also win others who will see your worth as what you’ve stated it to be.

Make your decision to set or raise your prices from a position of confidence in yourself and value in your offering. You are worth it.

Bernadette Doyle is a marketing specialist who helps entrepreneurs become client magnets and attract a steady stream of their ideal clients. If you’d like to receive invaluable tips and advice on how to attract clients with ease, register at http://www.clientmagnets.com

You may think it’s easier for you to offer a general selection of services.  The broader your area of expertise, the more clients you think you’ll attract. However, quite the opposite is true. When you stand up and declare your specialty, clients will view you with confidence and place greater value on your knowledge and skills.

You can make this happen on purpose, or if you really take notice, you might see a trend regarding the clients you attract. For example, one client of mine is a coach and a mom who wasn’t specific about her audience or her specialty. In her words, “When I started out, nothing really happened.”

In her case, she started attracting clients who were moms. She was a mom herself and other moms could relate to some of the scenarios she presented in her business. Her niche more or less found her, but she realized it and focused her business around that niche.

Now she’s known as an expert. Journalists cite her as a source for articles, which results in lots of PR for her company. And now, she has clients calling her who aren’t even moms, asking her if she would consider working with them.

That’s a nice situation to be in – people asking if you’ll take them on as a client.

Being recognized as an expert rather than a generalist can make a tremendous difference in your business. No one is going to hand you a “certified expert” certificate. The secret of being an expert is having the guts to appoint yourself as one.

You aren’t claiming knowledge and expertise that you don’t have. You just need to take the step and say, “I am now an authority on…” or, “I specialize in…”  It’s amazing how quickly things can organize themselves around that.

The fact of the matter is that you probably do know a lot of facts and figures about your particular area. You notice similar problems or situations that come up over and over, and you learn how to address and solve them. Because you look for that information, you do become an expert.

Each step leads to the next step. Once you recognize these recurring topics, you are familiar with the environment that leads to them. So, if you were to write an article, or speak to a potential client, the specific phrases and language you use will resonate with them because they have also used them repeatedly.

That person will get the feeling that you really understand what they’re going through. That’s what clients ultimately want, and that’s what you can give them by specializing.

Bernadette Doyle is a marketing specialist who helps entrepreneurs become client magnets and attract a steady stream of their ideal clients. She publishes a free, weekly newsletter for trainers, speakers, coaches, consultants, complementary therapists and solo professionals. If you’d like to receive invaluable tips and advice on how to attract clients with ease, register at http://www.clientmagnets.com

This is both art and science and in this call you’ll meet Pete Bennett who will show you insider secrets for locating your hungry crowd online and small tweaks you can make immediately to generate a flood of new traffic and sales.

It’s My Next “MARKETING* MASTERMIND Call…”

Tuesday, 30th March, 2010

8:00pm UK Time (3pm EASTERN, 12 noon PACIFIC)

TOPIC:  *Finding Your Hungry Crowd*

This call is FREE for my hundreds of Marketing Mastermind and Stepping UP! members. They also get the CD and transcript of this call at no extra charge, plus a ton of other member benefits – such as access to our online members forum.

Not a member?  Then join the Marketing Mastermind Group today so you can take advantage of this call and all the other member goodies each and every month.

http://bit.ly/SellingSuccess

I look forward to “meeting” you on the call.

Best Wishes

Bernadette Doyle
www.clientmagnets.com

PS – Even if you can’t make the call, all Mastermind members receive a FREE CD of the call as well as a digital version of the audio and transcript! Take advantage now.

http://bit.ly/SellingSuccess

If you suspect you’re wasting time by marketing something people don’t really want, here are some principles to ponder:

People buy what they want, not what you think they need.

You’re going to get a lot of resistance to your marketing if someone thinks they’re being shoehorned into buying what they don’t want. No matter how loudly you proclaim your product’s benefits, your market won’t respond if they don’t want the product. To continue doing so is a lot like speaking a different language and shouting to be understood.

People need to feel good about what they’ve bought.

One way to zero in on what your market wants is to develop empathy with that group of people. You must connect emotionally with how they feel about purchasing. When you’ve put yourself in someone else’s shoes, you begin to understand how they feel. What are their hopes and dreams? What do they fear? What keeps them awake at night?

If you’ve done a good job of pinpointing a target market, you should be able to learn these things easily. Until you do, you’re wasting time on marketing that won’t work, because you don’t yet know what products they’ll feel good about buying.

People buy products when they feel they’ve been understood.

No matter what logical explanation someone can give for buying a product, underneath it is the belief they’ve been understood. Someone knew enough about who they were to make a product that fits them.

So, how will you know when you’ve learned what your market really, really wants? You’ll know, because that’s when it all becomes easier. There’s no need to push or shove someone into buying, because they want what you’re offering. It will be such a revelation to learn how easy selling your products can be when they’re what your market wants.

Once that happens, you’ll begin to hear from your clients how grateful they are for your products. Everything about how you do business will be transformed, because you’ve taken the time to learn what your market wants. You’ve made the effort to step into their shoes and understand what makes them tick. And that effort pays off in products that really meet the needs of your market.

So, if you’re still struggling to sell your products, or it feels as though you’re pushing people into buying what they don’t want, it’s time to take inventory. Here are five questions to answer before trying again to sell your products:

1. What is most important to the people in my target market?

2. What problems keep them awake at night?

3. What is the desired end result they’re hoping for?

4. Does my product help them solve their problems and reach their goals?

5. Do I need to change my products so that they do?

The process of stepping closer to your target market and understanding that group of people may take time and effort, but it will definitely be worth it. Once you know the people in your market very well, the products you offer them will meet their needs. And that’s what people really, really want.

Bernadette Doyle is a marketing specialist who helps entrepreneurs become client magnets and attract a steady stream of their ideal clients. She publishes a free, weekly newsletter for trainers, speakers, coaches, consultants, complementary therapists and solo professionals. If you’d like to receive invaluable tips and advice on how to attract clients with ease, register at http://www.clientmagnets.com

Getting Past Your Objections to Automation

When we’re talking about “sales automation,” it simply means putting your sales process into a format that doesn’t require your physical presence. That may mean writing a great letter that causes prospects to want to buy without needing to meet with you. It could also mean setting up a website and email system that reaches out to prospects and makes your offer in a compelling way that leads them to buy.

Right now, you might be saying, “Oh, no, selling my product requires face-to-face interaction!” Here’s the thing— there are only so many hours in a day and so many prospects you can meet with personally. If your company’s success remains tied to your ability to shake hands with every prospect, you’re severely limiting your future income.

Instead of being the bottleneck to your company’s success, find a way to package what you’re offering so that the sales process can be automated. When you do, you’ll be on the path to a big jump in income. Learning to use automation tools like sales letters, webpages and brochures as your sales force will increase your closing percentage exponentially.

Packaging Your Offer for Automatic Sales

The first step, is packaging your product so it fits in an automated process. Even if you’re the product, as coaches, consultants and other professionals often are, what you’re offering the client can still be packaged.

What do you say when sitting face-to-face with a prospect? Pull that together into a package that can be presented over and over without your actual involvement, and you’ve got the key to automated sales.

Get started by creating a sales letter that focuses on your product and the need it meets in your target audience.

There’s a lot of discussion about how long online sales letters can be, but it’s important to remember you must answer every question when you aren’t physically in front of the prospect. Otherwise, they’ll simply move on to the next offer.

So, practice writing your prospects a letter that answers every possible objection and points them toward a sale. Open that letter on your website, and make sure the sales process is completely automated. A well-written online sales letter can become a powerful “sales force,” automatically selling your product without any involvement on your part.

There are other ways to make sales more automatic. A carefully written brochure that moves the prospect from initial interest to “I’m ready to buy!” can eliminate the need for personal sales call.

Moving the people toward a sale really doesn’t require being eyeball-to-eyeball with them. It simply takes packaging what you do in a compelling message. Move past your own objections to sales automation and let it help you grow your business.

By putting your products in front of more people, without requiring your own time and effort, a good automated sales process can increase your sales dramatically. Find a way to package your product and increase your exposure dramatically through sales automation.

Bernadette Doyle is a marketing specialist who helps entrepreneurs become client magnets and attract a steady stream of their ideal clients. She publishes a free, weekly newsletter for trainers, speakers, coaches, consultants, complementary therapists and solo professionals. If you’d like to receive invaluable tips and advice on how to attract clients with ease, register at http://www.clientmagnets.com

You may be saying, “Of course you should always follow up!” but are you doing that in your own business? It’s surprising how many sales-based businesses throw away income by failing to respond when someone raises their hand in response to marketing.

Consistent follow-up has always been a factor in sales success, but today, more than ever, people are hesitant to hand over their cash until they trust you. That’s why establishing a follow-up strategy is so crucial. If you don’t respond consistently when someone expresses interest, why would they trust you with their business later?

If you aren’t converting enough prospects to customers, it’s time to review your follow-up strategy. You may find that changing one thing about the way you respond to interested prospects is all it takes to get your business back on track.

For example, a business owner recently complained she was spending far too much on advertising, without seeing a lot of results. A quick look at her prospect database revealed she’d had quite a bit of initial interest to her marketing, but wasn’t following up consistently. Because of this, she was constantly in search of new clients.

To turn things around, she chose a few dozen prospects who had expressed some interest but had never bought. Simply by reconnecting with this group, she generated an impressive amount of income in just a few days. Is there potential income trapped within your own client database for lack of follow-up?

Once you’ve admitted you’re not following up as you should, there are four effective ways to enhance your strategy:

1. Set up a Process: You may keep telling yourself you’ll find time in the future to stop and do your backlogged follow-up. Guess what? That time never comes unless you map out a strategy for follow-up, and then automate the process as much as possible.

2. Lead Them to the Next Step: They’ve raised their hands to show their interested, so what happens next? They may be asking for more information, but your follow-up response should always lead them toward buying. Invite them to sign up for your call, hire your services or buy your product, but don’t simply tell them more about your products!

3. Vary Your Approach: If all you ever do is tell the customer you’re still in business and then ask if they’re ready to buy, you’re going to wear out your welcome. Increase the value of doing business with your company each time you follow up with a prospect, and you’re more likely to be on their minds when they’re ready to buy.

4. Design Marketing for the Customer: It might be more convenient to do one-size-fits-all marketing, but it won’t generate what you want in sales. Clients have different triggers, so map out your marketing follow-up plan so that includes several trigger points. For example, some people respond to the promise of results, while others need the pressure of an expiring offer before they’ll buy. Planning progressive follow-up that touches on several trigger points will improve your client conversions.

You’ve worked hard to create products, develop marketing and research your target audience. Don’t let the ball land at your feet by failing to follow-up with interested prospects. Keep that momentum going by developing an effective follow-up strategy. The payoff will be more sales, greater income and a lot less work to build your client base.

Bernadette Doyle is a small business marketing expert. Get more tips and advice at http://www.clientmagnets.com