Client Magnets Official Blog

Posts Tagged ‘Customer Retention’

Are you thinking about starting a high-end coaching, consulting or mentoring program? If you’ve got years of accumulated knowledge, a top-level program can be a great way to share that information and help your clients achieve success. It may be time for you to stop running one-day programs and selling books and launch a top-level coaching program, instead. You can provide great results for your clients, and truly share your information in a significant way through these programs.

One-day workshops may be good for clients who have limited time or budget but want to make a difference in their business. In a one-day workshop, you can begin to create the foundation for a successful business owner to make a transition in the way he or she does business. However, a one-day workshop isn’t a magic medium for you to create an army of happy, successful businesspeople. You can only share so much information through a one-day workshop, and you’re essentially always starting clients out on the same basic level; they never progress past the techniques you can cover in a single day.

If you’ve accumulated a lot of knowledge about success in your medium, business or industry, you might consider selling e-books. E-books are typically a compilation of knowledge and techniques that people can use to work on their own and boost their business. E-books can provide a revenue stream, but they’re typically limited in scope.

An e-book cannot begin to convey all the accumulated knowledge and business acumen of years in an industry or field.  Like one-day workshops, an e-book can help build a basic foundation for client success, but many clients never progress past that basic level of knowledge and technique contained in the e-book. This makes e-books great for introductory materials, but ultimately too limited to help clients achieve overall success.

Top-Level Coaching Programs are Great for Client Success
Top-level coaching programs let you really share your accumulated wisdom and business expertise with your clients on a basis that can help them achieve success. Unlike e-books and one-day workshops, a top-level coaching program typically enables you to work with your clients one-on-one to help them develop the skills and techniques specific to their field. You can help your clients set goals and achieve them with your expertise; you’re not just leaving clients alone to blunder around and try to build on a basic foundation.

Top-level coaching programs provide clients with an ideal medium to move beyond the basics and truly grasp success. This is good both for you and your clients. If you’d like to help your clients achieve real results, it’s time to move beyond e-books and one-day workshops and consider launching a top-level coaching program.

Bernadette Doyle created Client Magnets Ltd to help self-employed people solve one of their biggest business problems: attract a steady stream of clients. If you’d like to receive invaluable tips and advice on how to attract clients with ease, register at http://www.clientmagnets.com

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Good marketers know they need to stay fresh in people’s minds to be ideally positioned for that sale, or to form a good business partnership with a new affiliate. People try a variety of ways to stay in people’s thoughts, both physically and on the Web. You may do article marketing, newsletters, email blasts, and media marketing to keep your Web presence fresh. Alternately, you may send postcards, letters, holiday cards, or even birthday cards to build relationships and stay connected with people physically. Most of these methods are getting old and tired, but forming good relationships enables you to connect with people in creative new ways.

Be Creative with Your Connections
Do you send out holiday cards every year to your prospects? So do most businesses. You don’t stay fresh in people’s minds by doing the same thing that everyone else does. Find new ways to be creative with your connections, and catch your clients’ minds in a unique way. By forming good relationships with people, you’ll have a fresh pool of creative ideas to draw upon to keep your relationships dynamic and unique.

Consider this example: Carrie Wilkerson spoke with my Mastermind Group and talked about how she uses social media to build relationships. Carrie mentioned that one of her contacts talks on Twitter every day about how he walks his dog in the morning. He mentions the dog by name, and even the type of dog. When Carrie wanted to make a connection with this man, she didn’t just send him a note or a card; she sent a dog toy for his dog. She mentioned his dog by name, and found a toy that the dog would appreciate, based on the information that this man shared about his dog.

This showed the man that Carrie listened, and was interested in him as a person – not just him as a business contact. This is a fantastic strategy for solidifying relationships, and as a way to stay connected with people that will actually stay fresh in their thoughts. That man probably won’t remember everyone who sent him a card, but he’ll definitely remember the woman who sent his dog a toy.

Use Your Relationships to form Unique Connections
Your relationships with people provide valuable connection opportunities. By building good relationships, you set yourself up for opportunities you might not otherwise have. When you build a good relationship with someone, for example, you’re much more likely to be set up with the friend of a friend as a new business contact. People are more likely to refer business contacts that they like, than pushy sales-oriented people who don’t care about them as a person.

Use your relationships with people to form unique connections. Don’t just be the sales person, or the person with the coaching product, or that consultant. Be a friend; be the person who sent the dog a toy, or the person who’s always asking about the kids or the wife. By building these unique connections with people, you’re getting into their lives in a real and meaningful way, and you’ll be in their minds if a fantastic new business connection comes up, or if they remember that they know someone who might be a good match for your business.

Bernadette Doyle specializes in helping entrepreneurs attract a steady stream of ideal clients. If you want to get clients calling you instead of you calling them, sign up for her free weekly e-zine at http://www.clientmagnets.com

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There are many ways to become a client magnet. Here are 20 proven methods that will help you to achieve astonishing business results.

•    Carefully choose the niche that you want to be known as an expert at.

•    Learn everything there is to know about your declared area of expertise. Go through the experiences and learn the lessons, connect with a mentor and then put it into practice to be successful. Only then can you teach and help other people to do the same.

•    Pick something that you’re passionate about; when you’re passionate, that really shows through.

•    You will make a greater impact in a place where you genuinely have some value to offer.

•    Realize that you don’t have to try to get every person you ever encounter to become a client.

•    Build your relationship with the people who have already “raised their hands” and expressed an interest in your product or service.

•    Focus your effort and energy on people who are pre-qualified to buy. It is more pleasurable to work with and for them than to try to convert people who will never be interested or will never be qualified to buy your services.

•    Approach your tasks with the right energy. A positive attitude will resonate with your clients; conversely, so will negativity.

•    Be a congruent model for success by focusing on and being committed to your prospects and clients.

•    Use one-to-many methods for connecting with clients and offering services, as much as possible.

•    Put systems in place to start building your list.  Then continue to grow and improve your lead generation systems.

•    Know the principles behind offering ethical bribes, such as a free report, and have processes in place to handle responses.

•    Incite a call to action by creating a sense of urgency for people to sign up with you or purchase your offer. Deadlines work well for this.

•    Don’t underestimate the value of affiliates and joint venture partnerships.

•    Be consistent. Systematize and automate your process so that you can make money even when you aren’t working.

•    Use articles, teleseminars and social media to increase your exposure and the perception of you as an expert.

•    Use quality software to build and maintain your websites and blogs.

•    Always offer an upgrade with every sale.

•    Build relationships by following up with the people you meet at networking events right after the event.

•    Offer something for free or do a product giveaway at an event, collecting contact information in exchange for entry.

Implementing just some of these strategies today will add many more prospects to your list and take you closer to a more profitable business.  When you’ve applied them all, you will be a true client magnet.

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In your quest for a million dollars, would you rather get:

A) get $10 from 100,000 clients,

B) $100,000 from 10 clients, or

C) $1,000,000 from 1 client?

If you’ve chosen option C, one single transaction, congratulations for having great business sense. But for the sake of practicality, let’s use the first two choices for a model of quantity versus quality.

You know that no single person can provide a service that’s perfect for every potential customer. To further that sentiment, I’d like to suggest that no person can serve 100,000 customers as well as they can serve 10 customers.

It’s simple math that results in the same $1,000,000 answer for both options A and B, but you, the business owner, benefit most from choice B.

It’s no secret that valuable time is squandered when you have to exhaust yourself chasing a large number of clients. Wouldn’t it be magnificent to be able to sit, give your attention to a few clients, and make the same, or more, money?

Consider the chain of benefits: More focus on individual clients leads to better results for those few clients; those clients will offer better testimonials; and those satisfaction ratings will attract more high paying, high quality clients. This a circular effect of good business.

Of course, your next question is, “How?”

Scoring those lucrative client relationships starts where all good business does – in the early planning stages, even before lead generation.

Think big before you attract clients. You can’t skip this step, because if you do, you’ll end up attracting small-fry clients, and when you present them with the top-quality, top-priced program, you’ll fall flat.

Here’s an example to explain: you’re selling a top-notch software program targeted at high-end, complicated tax processing. If you market to general accountants, you might be netting prospects that do anything from A-B-C accounting services to intricate, full time gigs with top corporations. There’s no doubt that you’ll strike out with the majority of your audience. Accountants that make their living on Joe Smith’s bread-and-butter will have no interest in a high-end product like yours. Instead, back up and find a creative way to market to only those accountants serving the best-of-the-best, super-corporations. They will be willing to pay what you’re asking. They’ve been around for long enough to see the value in it, and are successful enough to be able to pay for it.

When asking for the big bucks, keep these things in mind:

• Before you bring people to your website, before you send out your newsletter, consider the caliber of your product or service, and match it to the caliber of client that would be most likely to spend the kind of money you’re asking for. Do the research required to find these people, rather than spending time generating dead-end leads.

• Consider your prospects’ mindsets. Do they have cheeseburger budgets and milkshake level businesses? Or do they have filet mignon budgets and crème-brulee-level companies? Which would you rather have? Know that fast food customers won’t have the money, or the taste, for expensive steaks.

• Don’t make quality an afterthought, or you’ll have attracted prospects in vain. Aim high, and your prospects won’t bat an eye at your price revelations.

Don’t assume that high paying clients are high maintenance. Often, they’re more understanding and less demanding. They have the experience that it takes to understand the ins and outs of the business world. They understand your challenges, and are more likely to allow you the freedom to run with your expertise.

Low-paying clients are often new to the business world, and may either indirectly (or directly) look to you for advice beyond the scope of your work, or spend too much time highlighting insignificant details.

Don’t be intimidated by the lucrative account. Be drawn to it. Recognize it for the gold mine that it is – and for the quality that it can create for your business.

Bernadette Doyle specializes in helping entrepreneurs attract a steady stream of ideal clients. If you want to get clients calling you instead of you calling them, sign up for her free weekly e-zine at http://www.clientmagnets.com

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What comes to mind when you see that the majority of your sales page visitors have left without purchasing?  You may choose from two schools of thought: you may consider them to be lost to the click-away, or you may consider them to be interested prospects that simply need to be followed up with.

Everytime a prospect visits your website – whether they purchase from your or not -  is an opportunity to increase your revenue and grow your business.   The key is in following up with each and every visitor.  But how can you do that?

You must first capture the information necessary for following up, and then you need to implement a plan that makes meaningful, targeted contact.

Your squeeze page, or opt-in page, is an invaluable tool for gathering contact information from your website visitors.  You can’t follow up with people unless you have the information necessary for doing so.    The best way to collect names, addresses, and other data is to make it a prerequisite to entering your site.  On your opt-in page, you ask for their details.  This information will then be used by you for following up with buyers and non-buyers in one or more of the following ways:

• E-mail Follows Ups. Your first contact with website visitors should be immediately after they register their details – a sort of “welcome to the club” message.  Autoresponder programs are more readily available, and less costly, than ever – and are the easiest way to accomplish e-mail follow ups.  You can try to orchestrate follow-up emails on your own, but it won’t be long before you find yourself buried under the weight of this task.

E-mail follow-ups shouldn’t stop after initial contact.  In fact, you should use your email list to stay in contact, to gather questions, to respond to feedback, and to stay relevant in the minds of interested parties.

• Snail Mail Follow-Ups. Standard mail is still relevant.  In fact, it can be a valuable tool for “switching things up.”  When a prospect finds you via the internet, and then receives a postcard with valuable information in their mailbox, you instantly establish yourself as a well-rounded and versatile business person.

Services are available, much like those of autoresponder companies, that can do this for you.  Traditional mail can be a great tool for driving traffic back to your sales page.

• The Teleseminar. In your chosen follow-up method, make the offer of free participation in a teleseminar.  This will give prospects the opportunity to hear your voice, ask questions, and to voice concerns.  The dynamic that occurs when you speak to a number of people at once is one that can electrify the transfer of information.  Additionally, you can use your teleseminar to make special offers to your listeners  – a limited-time offer, for instance, or an offer that’s only available to teleconference attendees.

Don’t fall into repetitive sales tactics.  Mix it up – send a welcome e-mail, then a special offer postcard, then an invitation to an exclusive teleseminar – keep them guessing.  No matter your follow-up plan, ensure that you gather all of the information necessary to facilitate it when your website visitors register their details.  You can’t send postcards without physical addresses, and you can’t send e-mails without e-mail addresses.

Use your site visitor statistics to your advantage.  Don’t view those who walk away as failures in conversion, but rather, as opportunities to follow up and build your turn-over numbers, and your business.

Bernadette Doyle is a marketing specialist who helps entrepreneurs become client magnets and attract a steady stream of their ideal clients. She publishes a free, weekly newsletter. If you’d like to receive invaluable tips and advice on how to attract clients with ease, register at http://www.clientmagnets.com

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Getting your target audience interested in your product or event, and interested in the price you want them to pay, requires a few basic steps. You must establish yourself as an expert. You must build confidence with your audience. You must convince your audience that your solution is the answer to their problems. Building empathy with your target audience is a fast way to accomplish all of these things …

What is Empathy?
For the purposes of creating marketing materials, developing empathy is the act of building a rapport with your audience. Show them that you understand their problem. Convince them that you, too, have the same problem, questions or needs that they have. Create a group for your audience, and then insert yourself into this group. By developing empathy with your audience, you’re making yourself ‘one of them.’ This is an extremely valuable step in creating a successful marketing campaign.

Build Trust Through Empathy
In many cases, your target audience may be embarrassed about their problem, or they may feel like they’re alone in needing a special solution to manage their issue. By establishing empathy with your audience, you show them that they’re not alone. You, too, have benefited from a special tool or event to handle the same problem they have. By building empathy with your target audience, you immediately go from becoming an untouchable expert to someone who has experienced the same problems and issues as your audience; someone much more accessible and less intimidating.

As someone who speaks the language of the target group, you build trust; they’re more likely to believe your pitch if they feel you’ve been through the same things they encounter. All of these things go a long way toward establishing yourself as a trusted source, which makes people much more inclined to buy your product or attend your event.

Solve Problems Through Empathy
One of the most effective ways to market a product or event is to establish that it solves a problem that your target audience experiences. If you can build empathy with your audience, and then establish that your product or event solves their problems, you’ve instantly crossed a boundary toward getting them to take action. An audience is much more likely to believe that the solution offered to them is legitimate if they believe the creator of the product has used it to solve the same problems they have.

For example, if someone who has always been thin tries to sell a weight-loss product to an overweight demographic, the overweight demographic may be disinclined to trust the thin creator. However, if someone who has successfully lost weight tries to sell a weight-loss product, he or she gains instant credibility by having successfully solved the problem that the target demographic experiences.

Build Empathy for Successful Marketing
Bottom line: build empathy with your target audience to create a successful marketing campaign. Become one of the crowd. Show them that you understand their problems, and that you can help them. If you’re able to establish empathy with your audience, you’re much more likely to sell your product or event to them.

Bernadette Doyle has attracted a loyal following who rave about her down to earth yet inspiring approach. If you liked today’s issue, you’ll love Bernadette’s marketing and success training products and programmes to help you develop a business that suits YOUR preferred lifestyle. http://www.clientmagnets.com

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You’ve made a sale.  The customer’s credit card has been approved, you’ve booked their seat or ordered their product, and you’ve added your new customer’s email address to your newsletter list.  You’re already tallying your net profit in your mental bank register, and you’re resting comfortably in the pleasure of another sale well-done.

Not so fast…

If there is any time lapse between the closing of the sale and the delivery of the customer’s product or service, at some stage you will need to address the “buyer’s remorse” phenomenon.

If your customer falls under the weight of buyer’s remorse, he or she might have feelings of guilt associated with a high price tag, credit extension, or disapproval by others.  The client might begin to fall off of their “purchase high” and start to consider their new, reduced spending power; or they might wonder if they should have done more research or waited for a better, newer version of your product or service.

Your job is simple:  you must keep buyer’s remorse from ever showing its face…by using a Stick Strategy.

A Stick Strategy is simple.  It involves offering a gift that fulfills your customer’s need for instant gratification, and then staying in touch with them to reinforce the benefits of their decision, until they receive the product or service that they purchased.  In other words, remind them regularly that they’ve made a good decision.

Example of a High-Cancellation-Risk Sale:

A motivational speaker offers two types of events:  a 1-day workshop and a 2-day weekend seminar.  She starts marketing and taking reservations for the 1-day workshop only 6 or 8 weeks in advance.  But for the weekend event, she starts accepting bookings up to 4 months ahead of time.

Her customers who book 4 months prior to the 2-day event are much more susceptible to the effects of buyer’s remorse.  A lot can happen in 4 months – people move, their family situations can shift, their employment might change – and that might prompt them to eliminate her seminar from their new schedule.

It’s especially important that this business owner stays in contact with her weekend seminar customers during those critical 4 months – to make sure that those clients remain interested and on-board, without regrets.

Follow these simple steps to keep your waiting customers on-board:

• Immediately following your customer’s booking, make a good-will gesture (e.g.  a digital report, an insider preview of your service, a free sample, coupons to use in the meantime, or anything that will reinforce their spending decision as a good one).

• Keep a list of people who have signed up for one particular service, and use that list to send industry tips, answers to commonly asked questions, or special bonus offers throughout their wait – and be sure to reference the date of the upcoming service in every piece of correspondence.  This will keep their interest piqued, their energy levels high, and will shoo away that bothersome remorse bug.

• You can also send a friendly note part-way through their wait. A simple “Hello, can’t wait to meet you at the conference,” or, “Here’s the seating chart and your nametag.” can boost their obligation to the commitment that they’ve made.

• Keep customers-in-waiting involved. Maybe you’re thinking about making an addition to your service – send a note asking for their opinion on the change.  Or, ask them for feedback on the booking process.  In short, make them feel that their opinions are important.

Maybe you have felt buyer’s remorse yourself.  If you have, think about how much better you might have felt if you’d gotten a free gift right away, or if someone had contacted you to ask for your input.  Would you have been more willing to “Stick?”

Make your customers stick with you…all it takes is a healthy dose of communication and a little dollop of good-will glue.

Bernadette Doyle created Client Magnets Ltd to help self-employed people solve one of their biggest business problems: attract a steady stream of clients. If you’d like to receive invaluable tips and advice on how to attract clients with ease, register at http://www.clientmagnets.com

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What is the purpose of a sales page?

Too often, we misunderstand the purpose of the sales page itself, and consider it to be a simple finish line.  We concentrate on getting prospects to the sales page, but forget about the importance of getting them through the sales page.

The fact is, that about fifty percent of sales are lost at the ordering stage.  If prospects still have misgivings or unanswered questions after reading through your opt-in page, they’re likely to bail out.  Or, if your sales page is too complicated, they’re not likely to invest the energy into deciphering it.

Consider what improving your sales page can mean for your business plan – you can increase your conversion rate by fifty percent without sinking more money into marketing, and without working to drive more traffic to your site.

People could be turning away from your sales page right now.  That means that your best course of action would be to improve your sales-in page immediately – before you adjust marketing, revamp a homepage scroll, or optimize your site for the search engines.  Really…stop the presses and analyze your sale page.

Here are the major points you’ll need to get started:

• Make it possible for people to purchase your product any time of the day, any day of the year. Don’t complicate the system with preliminary phone calls or e-mails.  Make it easy for prospects to pay with PayPal or their credit cards, without the need for making contact with you.  Making purchasing possible while a prospect’s motivation is high is important for strengthening your sales page conversion rate.  You can give your visitors the option of placing an order by phone (some people still feel uneasy about using credit cards online), but don’t make that their primary option.

• Keep it super-simple. You can’t take anything for granted – including your prospects’ levels of literacy.  Maybe English is their second language, or maybe extensive vocabulary and complex sentences scare them away.  Ask a ten-year-old child to read and comprehend your sales page.  If the child can’t grasp it, then simplify it.

• A testimonial will go a long way toward that final click. Including the words (and maybe a photo) of someone who experienced great success or satisfaction with your product or service can help to seal other deals.

• Title your order form/page in a non-threatening way. Acceptance Form, Registration Form, and No Risk Acceptance Form are some good examples of headlines that reassure.

• The text on your order page should be written in your prospect’s voice. For example, “Yes, Dr. White, I’m ready to start enjoying the benefits of XYZ Fiber today.”

• When you involve your prospect in the ordering process, they take ownership, they feel responsible and in control, and they’re less likely to jump overboard.  Utilize things like check boxes and drop-down menus to make them feel that they have invested in the process, and you’ll contribute to higher conversion.

• If you’re offering any kind of a guarantee or return policy, the order form is the perfect place to reinstate that offer. It’s a good idea to write this part in the prospect’s words also.  For example, “I understand that if I am not completely satisfied, I can return…”

• Set up an autoresponder to send out an e-mail immediately following a customer’s order. In the e-mail, reinforce the wonderful decision that they’ve made.  Include an additional testimonial, and convey the confidence that you feel in their ability to experience the same success and/or satisfaction.

When designing your sales page and order form, put yourself in your prospects’ shoes.  Try to understand that money-spending is a fragile decision for a major portion of the population, and that it’s your job to instill buying confidence, erase misgivings, and answer questions.  You can’t be there…but you can take the action that gets the transaction…with a first-rate sales page!

Bernadette Doyle is a marketing specialist who helps entrepreneurs become client magnets and attract a steady stream of their ideal clients. If you’d like to receive invaluable tips and advice on how to attract clients with ease, register at http://www.clientmagnets.com

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Where do the people in your target market hang out? That’s a question you’ll want to answer in order to grow your business quickly. Online or offline, people with similar buying habits tend to read, join and discuss in the same places. By doing some research, and creating a list of established points of connection, you can affordably reach more people in your target audience.

Where Do Your Target Prospects Flock Together?
The old saying about “birds of a feather” really applies when it comes to people likely to buy your product. They probably read the same publications, hang out on the same websites and belong to the same associations. What’s more, they’re likely hanging out together in significant numbers.

This is where good research pays off. Once you learn where your target prospects congregate, you can find ways to leverage relationships other people have with them.

For example, if they’ve paid to subscribe to a magazine, there’s a relationship established with that publication. Someone else might already be selling their products regularly to the same group of people.  Many members of your target audience may also belong to the same trade associations.

The point is, any way you might be able to connect with your audience through an existing connection should be added to your list. Media contacts, possible joint venture partners, associations, and online discussion groups are all valuable assets to be leveraged while growing your list.

If this sounds like a lot of legwork, there’s some good news. Once you begin to find these places where your target audience congregates, a snowball effect will kick in. You’ll talk to one or two people, and then learn of more and more connections. Rather than painstakingly tracking down each place, your new prospects will begin to show them to you.

Find common connections between the people in a specific market. Look for books and publications which give lists of trade magazines or associations.

Ways to Reach Your Market
Remember, the key is to gather information on your list that allows you to reach your market. That means not starting from scratch trying to sell to your audience if there’s another way in.

You might choose to advertise in that magazine your target audience likes to read, or submit some editorials. As you research your list make notes about who accepts advertising, articles or editorials.

A joint venture with a company already selling products to your intended market is another good way to break in. Look online at companies you might once have considered your competitors. If your products complement theirs, a joint venture could benefit you both.

Another possibility is to offer to give talks to the groups you find your market tends to join. Keep notes on who needs guest speakers, how often they meet and whether you can sell from the back of the room.

Again, all this will take some research on your part. Even if someone else could tell you exactly where members of your target audience hang out, they don’t know your product like you do, so do your own homework.

A final tip about reaching your audience: don’t waste your money trying to reach your market through large publications. The expense to advertise in national, regional or even large local publications is enormous, and you’ll be paying for circulation beyond your audience. Target niche magazines and newsletters, instead; your return will be much more profitable.

Devote some time to researching where your target market hangs out and keep your eyes open for opportunities to leverage existing relationships. Expanding your list of marketing prospects will become much easier once you multiply your impact through these avenues.

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There’s a fact that can’t be escaped if your business runs on sales: the majority of people won’t respond to your first contact. Instead of being discouraged by that fact, though, it’s time to start doing the one thing that’s sure to increase your sales. Developing an effective follow-up strategy will put you ahead of your competition and on the road to more income.

You may be saying, “Of course you should always follow up!” but are you doing that in your own business? It’s surprising how many sales-based businesses throw away income by failing to respond when someone raises their hand in response to marketing.

Consistent follow-up has always been a factor in sales success, but today, more than ever, people are hesitant to hand over their cash until they trust you. That’s why establishing a follow-up strategy is so crucial. If you don’t respond consistently when someone expresses interest, why would they trust you with their business later?

If you aren’t converting enough prospects to customers, it’s time to review your follow-up strategy. You may find that changing one thing about the way you respond to interested prospects is all it takes to get your business back on track.

For example, a business owner recently complained she was spending far too much on advertising, without seeing a lot of results. A quick look at her prospect database revealed she’d had quite a bit of initial interest to her marketing, but wasn’t following up consistently. Because of this, she was constantly in search of new clients.

To turn things around, she chose a few dozen prospects who had expressed some interest but had never bought. Simply by reconnecting with this group, she generated an impressive amount of income in just a few days. Is there potential income trapped within your own client database for lack of follow-up?

Once you’ve admitted you’re not following up as you should, there are four effective ways to enhance your strategy:

1. Set up a Process: You may keep telling yourself you’ll find time in the future to stop and do your backlogged follow-up. Guess what? That time never comes unless you map out a strategy for follow-up, and then automate the process as much as possible.

2. Lead Them to the Next Step: They’ve raised their hands to show their interested, so what happens next? They may be asking for more information, but your follow-up response should always lead them toward buying. Invite them to sign up for your call, hire your services or buy your product, but don’t simply tell them more about your products!

3. Vary Your Approach: If all you ever do is tell the customer you’re still in business and then ask if they’re ready to buy, you’re going to wear out your welcome. Increase the value of doing business with your company each time you follow up with a prospect, and you’re more likely to be on their minds when they’re ready to buy.

4. Design Marketing for the Customer: It might be more convenient to do one-size-fits-all marketing, but it won’t generate what you want in sales. Clients have different triggers, so map out your marketing follow-up plan so that includes several trigger points. For example, some people respond to the promise of results, while others need the pressure of an expiring offer before they’ll buy. Planning progressive follow-up that touches on several trigger points will improve your client conversions.

You’ve worked hard to create products, develop marketing and research your target audience. Don’t let the ball land at your feet by failing to follow-up with interested prospects. Keep that momentum going by developing an effective follow-up strategy. The payoff will be more sales, greater income and a lot less work to build your client base.

Bernadette Doyle is a small business marketing expert. Get more tips and advice at http://www.clientmagnets.com

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