Client Magnets Official Blog

Posts Tagged ‘targeting clients’

Do you know what the most valuable page on your website is?

It’s not your “About Me” page. It’s not your “Testimonials” page.

It is the page where people give you their contact information and purchase your products or programs. That is the goal of your business.

To achieve that goal, you need to get people to opt-in. Nothing else can happen until they do this.  That is why the design of the page where they opt-in – your squeeze page – is so important.

Getting your prospects to hand over their contact info isn’t always easy, but if you focus on your squeeze page set-up, you will successfully obtain client information, build your list and make sales.  Use my tips below to maximize the effectiveness of your squeeze page.  These strategies work!

•    Make your homepage a squeeze page

To get maximum results, make your squeeze page your homepage. This will lead to a significant increase in your opt-ins and in your list.

•    Model successful squeeze pages

To get ideas for your new home page, model other successful squeeze pages. Look at other people’s pages with new eyes. Emulate the elements that make them successful while using your own unique copy that speaks to your own target audience.

•    The important information should appear within the browser window

The pages that are most attractive give the most important information at the top, without having to scroll down. Everything your visitors need to see should appear within the browser window in front of them. Don’t make them have to “lift a finger” to find the best of what you have to offer.

•    Use headlines and bullets to present your message

Announce your best information in the area that most people notice first – the headline. Develop a headline that will grab your visitors’ interest and get them to stay online to hear the rest of your message. Use a prehead and a subhead to deliver your best copy.

Successful pages don’t include one long paragraph of copy after another. A successful squeeze page presents its best content as great mini headlines in a bulleted format.

•    Make big, bold promises

Use numbers within your bullet headlines. State that you’re going to solve problems. Make big promises in your bullets. You’ve done the research, campaigns and surveys to determine what your target audience wants, now highlight that information in your bullets.

•    Make a personal connection

Your target audience want to know who you are.   Don’t keep your personality a secret. Make your squeeze page personal. People buy people. Although we’re all speaking virtually, on Twitter and on teleseminars, people want the personal human connection.

They want to know you. They want to see the person behind the site. At the very least, include a photograph of yourself. Add audio and video to increase the personalization.

•    Use a thank you page

Don’t lose that personal touch once your visitor has opted in on your squeeze page. Your thank-you page is a great place to further your relationship and offer your new client even more. You could make another sale just by asking for it on your thank-you page.

•    Remove Navigation Bar and Banner

There are a couple of web page staples that should not appear on a successful squeeze page. These items do nothing to help you get people to opt-in. So, strip out the navigation bar and ditch your banner. They should not be on your squeeze page.

•    Test, measure and improve your conversation rates

Make sure you test and measure your conversion rate on your squeeze page. Find out how many visitors are actually buying into your offer. Regularly measuring your conversion rates will tell you what’s working and what isn’t on your page.

When you apply at least one of these tips, and you will see an improvement in your conversion.

Make a checklist and work through it. Improve your squeeze page one component at a time and you’ll be in a much stronger position – I promise!

Bernadette Doyle specializes in helping entrepreneurs attract a steady stream of ideal clients. If you want to get clients calling you instead of you calling them, sign up for her free weekly e-zine at http://www.clientmagnets.com

The Receiving Zone: Get Cash Flow with what you NOW KNOW!

Thursday, 15 July, 2010
8pm UK, 3pm Eastern, Noon Pacific.

Have you been working hard to establish your business, but the rewards don’t match all the efforts you’ve been putting in? Are you tired of trading time for money – and want to discover new business models that can help you turn your expertise into more money – and free up your time. Do you feel that you’ve ‘paid your dues’ but are yet to collect?

My friend Kevin Nations and I are in the Receiving Zone, and between us have an impressive track record of helping our clients to get into the Receiving Zone too, and now it’s YOUR TURN.

So register now for this ONE TIME call:  http://www.thereceivingzone.com
On this special call that we’ve called “The Receiving Zone: Get Cash Flow with what you NOW KNOW!”, we’re going to show you:

• How to get others to see that what you have is WORTH investing in (price objections will be a thing of the past when you master this)

• The ABC formula that may be costing you cash (HINT you might be following this formula without even realizing)

• Why some of the BUSY WORK you are currently doing will not produce results (and may even be holding back your success)

• What you need to do RIGHT NOW to get into the ‘receiving zone’ and finally get the recognition and rewards you deserve

JOIN US as we explain why all your hard won expertise and efforts WON’T pay off – unless you get into THE RECEIVING ZONE. Spaces on this call are LIMITED. So reserve your spot right now by going to http://www.thereceivingzone.com

Best Wishes
Bernadette Doyle
www.clientmagnets.com

Looking for an opportunity to shine from the depths of the direct mail slush pile?

Though it might sound a bit cliché, everyone, even those of you who feel encumbered by a limited budget or a relatively small business volume, can do that.  Whether you’re sending out 10 pieces of mail per week, or 1,000 pieces, you can not only entice people to open your mail, but you can keep their attention with a creative, lumpy insert.

Maybe you have, at times, felt intimidated by the “big boys” – the companies who have thousands or millions of dollars to spend on direct mailing.  But, despite what you might have come to believe about these huge corporations, you actually have an advantage over them for creative direct mailing.  If you have an inventive idea for lumpy mail, you don’t have to sit in countless meetings with marketing committees, pitching your idea, enduring criticism, and perhaps, ultimately, having your idea shot down.  You are your final decision maker.

When you’re creative with your lump mail insert, you can spur your recipients to action.  Here are few examples to stimulate your imagination:

• If you’re intent on helping companies and individuals to find their own hidden treasures, you might consider including an old-fashioned scrolled treasure map with your promotional letter.

• If you consider a message to be of the utmost importance, you might want to stuff it into a bottle before mailing it.

• If you’re hoping to entice inactive customers to fall back in love with your company, you might insert a boomerang with a message like, “Boomerangs always come back, don’t they?”

• If your company has a mascot, you can have a lovable likeness of him or her reproduced as a lump.

• If your company helps people to find resources, for instance, you might want to include an ornamental needle-in-a-haystack.

• A complete comprehensive service might be accompanied by a small, silver platter and the statement, “I’ll give you everything you need for start-up on a silver platter.”

• Fortune cookies can be purchased, complete with customized messages inside, that deal specifically with your purpose or promotion.

If you’re stumped for lump ideas, there are resources that can help.  Two examples are www.LumpyMail.com and www.ImpactProductsMarketing.com.  There, you’ll find lots of creative ideas for lumps.  Maybe you want to announce a promotion, invite inactive customers back to the fold, broadcast an upcoming campaign, publicize a grand opening, or announce a new product or service.

Simply using bulk to create a piece of lumpy mail will, indeed, prompt people to open the envelope, but if you want to stay with them for longer than it takes to empty your promotional pen of ink, or to use that pad of custom sticky notes, you’ll want to put some innovative thought into your lumpy insert.

Make your mail memorable with creative lumps…because when your lump is specific to your purpose, and unlike any other lump, it deems you memorable, worthy of the call or the click, and the investment.

Bernadette Doyle specializes in helping entrepreneurs attract a steady stream of ideal clients. If you want to get clients calling you instead of you calling them, sign up for her free weekly e-zine at http://www.clientmagnets.com

Writing a sales letter is a practice in anticipating what your prospects will think, and overcoming their objections. When you’re writing your sales copy, it’s invaluable to be able to put yourself in your prospects’ shoes and predict what they’ll think when they read your copy. It may be difficult to predict all of the objections that your prospects will have to your sales letter, but one thing you can easily manage is this: catch the catch. Explain why you’re offering such a great deal or such a great product to your prospects, or they won’t believe your pitch.

Prospects Look Out for Deals that are Too Good
From an early age, most of us are told “if something sounds too good to be true, it probably is.” By adulthood, most people feel that they can judge whether a deal is good or not, but that little doubt lurks in the back of most people’s minds. If you do a great job of establishing the value of your product, and justifying your price, people might have trouble trusting you or your sales copy. If you make your product sound “too good to be true,” you have to explain yourself to your prospects or risk loosing sales.

Reasons for Offering a Great Deal
A few key phrases can help diffuse worry over a deal being “too good” and convince your prospects that you’re on the up-and-up. With one technique, you explain to your prospects why a product like yours normally costs more, and how you’ve managed to change the production method to realize a cost savings. Then, you can say something like “I can pass along my cost savings to you.” This lets the prospect know that you know you’re offering a really good deal, and gives them a reason for you offering a good deal. If you don’t explain this to them, they’ll think that you’ve misrepresented the value of what you’re selling, and will turn away from your product.

Another technique involves presenting yourself as the “good guy” and responsible community member to your prospects. For example, you could tell your prospects that a colleague has recommended that you charge more for your product, but you’re “not greedy,” so you’ve chosen to offer it for less. One successful copywriter said “This is such a valuable skill set that I’m offering it at this price so as not to price it out of the hands of the people who need it most.”

In most cases, it doesn’t really matter how you overcome the “it’s too good to be true” objection – just that you address it somehow. When you re-read your sales letter, look at it from the eyes of a potential prospect. If you find yourself thinking “What’s the catch?” then you probably need to re-work your copy, or add in some language explaining why you’re offering such a great deal. With this technique, you can overcome the mental objections of the prospects, and you’re that much closer to making a sale!

Bernadette Doyle specializes in helping entrepreneurs attract a steady stream of ideal clients. If you want to get clients calling you instead of you calling them, sign up for her free weekly e-zine at http://www.clientmagnets.com

Good marketers know they need to stay fresh in people’s minds to be ideally positioned for that sale, or to form a good business partnership with a new affiliate. People try a variety of ways to stay in people’s thoughts, both physically and on the Web. You may do article marketing, newsletters, email blasts, and media marketing to keep your Web presence fresh. Alternately, you may send postcards, letters, holiday cards, or even birthday cards to build relationships and stay connected with people physically. Most of these methods are getting old and tired, but forming good relationships enables you to connect with people in creative new ways.

Be Creative with Your Connections
Do you send out holiday cards every year to your prospects? So do most businesses. You don’t stay fresh in people’s minds by doing the same thing that everyone else does. Find new ways to be creative with your connections, and catch your clients’ minds in a unique way. By forming good relationships with people, you’ll have a fresh pool of creative ideas to draw upon to keep your relationships dynamic and unique.

Consider this example: Carrie Wilkerson spoke with my Mastermind Group and talked about how she uses social media to build relationships. Carrie mentioned that one of her contacts talks on Twitter every day about how he walks his dog in the morning. He mentions the dog by name, and even the type of dog. When Carrie wanted to make a connection with this man, she didn’t just send him a note or a card; she sent a dog toy for his dog. She mentioned his dog by name, and found a toy that the dog would appreciate, based on the information that this man shared about his dog.

This showed the man that Carrie listened, and was interested in him as a person – not just him as a business contact. This is a fantastic strategy for solidifying relationships, and as a way to stay connected with people that will actually stay fresh in their thoughts. That man probably won’t remember everyone who sent him a card, but he’ll definitely remember the woman who sent his dog a toy.

Use Your Relationships to form Unique Connections
Your relationships with people provide valuable connection opportunities. By building good relationships, you set yourself up for opportunities you might not otherwise have. When you build a good relationship with someone, for example, you’re much more likely to be set up with the friend of a friend as a new business contact. People are more likely to refer business contacts that they like, than pushy sales-oriented people who don’t care about them as a person.

Use your relationships with people to form unique connections. Don’t just be the sales person, or the person with the coaching product, or that consultant. Be a friend; be the person who sent the dog a toy, or the person who’s always asking about the kids or the wife. By building these unique connections with people, you’re getting into their lives in a real and meaningful way, and you’ll be in their minds if a fantastic new business connection comes up, or if they remember that they know someone who might be a good match for your business.

Bernadette Doyle specializes in helping entrepreneurs attract a steady stream of ideal clients. If you want to get clients calling you instead of you calling them, sign up for her free weekly e-zine at http://www.clientmagnets.com

What is your definition of opportunity?

Imagine that it’s a typical week for your website – the one that you have planned, designed, to which you have driven traffic, and through which you have made booking and registrations possible. Let’s assume that during a given week, 100 visitors cross into the realm of your site; 2 of them make the decision to purchase; however 98 of them leave without investing in your product.

What number captures your attention in the above example? Is it the 2 buyers? Will you wait for another 2 buyers next week? Will you count on luck, or “spray and pray” to deliver a sprinkling of voluntary customers next month, and next year?

Or, do you view the 98 departees as 98 new opportunities for sales?

In truth, your best profit potential lies in the 98 visitors who chose not to buy. If you plan well, after they leave, you will have 98 names and addresses that can lead to potential sales. All you need to do is have a plan for following them up. Just think – if you can get even 2 of those 98 to say “yes,” you have converted a larger percentage than you did with your sales page alone.

Here are some points to show why you should be following up:

• When you follow up with website visitors, you are targeting prospects who have already expressed an interest in your product. They clicked, which means, at the very least, that they are curious. For my regular readers, you know that this means you have gathered an audience of people with “raised hands.”

• Targeted follow-up correspondence answers questions that many of your visitors are not willing to ask (and many people have the same types of questions). Every time you answer a question, you take the opportunity to dispel an objection or a fear.

• Follow-up breeds interaction, which begs conversation. Think of your follow-up e-mails, postcards, and teleseminars as ice-breakers in a conversation that everyone wants to have, but no one knows how to broach.

• Marketing research doesn’t lie. It tells us that more follow-ups equal more conversions. Stay relevant in the minds of your prospects, and you’ll be the first person they turn to when a problem arises.

• Follow-up is a circular phenomenon. It gives you the information you need to devise better methods of follow-up. When questions are posed, and objections voiced, you are given valuable insight into the minds of prospective clients. With this information, you can plant more seeds and dispel more fears.

• Follow-up contact is an invaluable vehicle for conveying the idea of urgency. If a conference is set to take place 6 months from now, people will put off registration. But, if you can communicate a special offer through follow-up correspondence, you will light the fire to sign up. Often, discount deadlines and space limitations work well.

To increase conversions and increase your sales, it’s absolutely necessary you follow-up with all your prospects – even the prospects that don’t buy from you. You cannot follow up too often – you just need to vary your medium to keep your prospect engaged.

Don’t hesitate to use the invaluable follow-up for attracting and retaining clients. Leading prospects to your door is never enough – you must give them the incentives to revisit, and to invest.

Bernadette Doyle specializes in helping entrepreneurs attract a steady stream of ideal clients. If you want to get clients calling you instead of you calling them, sign up for her free weekly e-zine at http://www.clientmagnets.com

When you’re thinking about revealing the price of your product or service, think about your target audience. If you don’t, you, you could be pricing yourself out of your audience.  I recommend tailoring your product or services to different audiences.  By doing this you can build several price points into your offerings.

Start with the High Price Points First
When you’re thinking about your target audience, there’s a good chance you may be looking at more than one group of people. If your product or service can appeal to many different groups of people with only a little modification, you’ve got a very valuable product on your hands. In the event that multiple groups may be interested in your product, start with the high price points first.

When you start with a high price point, you can discuss custom solutions, coaching packages and high-cost products with your audience. An audience that can afford to pay a high price point is probably expecting a lot from your product, including some personal attention. For example, you might want to offer a complete coaching package and book about marketing at a high price point.

Then, after you’ve ran your coaching program or presented your executive conference, you can create a package targeted toward a lower price point. Starting with the highest price point first gives you many benefits: it helps you fully-develop your product or services, it gives you an opportunity to ask for more, and it helps to justify the cost when you offer a lower-priced version to other audiences.

Offer Less for a Lower Price Point
After you’ve offered your high-price-point solution to the audience that can afford it, tailor a package for your lower-price-point audience. For example, if you offer a 5-day coaching package to your high-price audience, you may offer a weekend workshop or half-day coaching packages to a mid-range price point. If your product has enough diversity, you could even consider a lower-range price point consisting of just the written materials and a DVD or CD recording of your high-cost event. There’s no shortage of ways you can modify your product or services to suit a lower-cost audience and still capitalize on using the same materials and techniques.

Sales Strategies in Order of Price Point
When you start with a high price point and then offer a product to an audience in a lower price point, you can actually use the high price point to justify your price. Saying things like “People paid $5,000 for this product, but I’m not going to charge you that” gives you the ability to offer your target audience a “great” deal. Likewise, if you offer less for your less-expensive price points, the high-price audience doesn’t need to feel cheated or disappointed, because they got more for their higher price.

Consider whether your product appeals to people in multiple price points, and create custom packages that cater to each price point. By offering a high-priced version to an audience that can afford it, and creating a lower-price version for a different audience, you can increase your earnings exponentially with hardly any extra work!

Bernadette Doyle specializes in helping entrepreneurs attract a steady stream of ideal clients. If you want to get clients calling you instead of you calling them, sign up for her free weekly e-zine at http://www.clientmagnets.com

In your quest for a million dollars, would you rather get:

A) get $10 from 100,000 clients,

B) $100,000 from 10 clients, or

C) $1,000,000 from 1 client?

If you’ve chosen option C, one single transaction, congratulations for having great business sense. But for the sake of practicality, let’s use the first two choices for a model of quantity versus quality.

You know that no single person can provide a service that’s perfect for every potential customer. To further that sentiment, I’d like to suggest that no person can serve 100,000 customers as well as they can serve 10 customers.

It’s simple math that results in the same $1,000,000 answer for both options A and B, but you, the business owner, benefit most from choice B.

It’s no secret that valuable time is squandered when you have to exhaust yourself chasing a large number of clients. Wouldn’t it be magnificent to be able to sit, give your attention to a few clients, and make the same, or more, money?

Consider the chain of benefits: More focus on individual clients leads to better results for those few clients; those clients will offer better testimonials; and those satisfaction ratings will attract more high paying, high quality clients. This a circular effect of good business.

Of course, your next question is, “How?”

Scoring those lucrative client relationships starts where all good business does – in the early planning stages, even before lead generation.

Think big before you attract clients. You can’t skip this step, because if you do, you’ll end up attracting small-fry clients, and when you present them with the top-quality, top-priced program, you’ll fall flat.

Here’s an example to explain: you’re selling a top-notch software program targeted at high-end, complicated tax processing. If you market to general accountants, you might be netting prospects that do anything from A-B-C accounting services to intricate, full time gigs with top corporations. There’s no doubt that you’ll strike out with the majority of your audience. Accountants that make their living on Joe Smith’s bread-and-butter will have no interest in a high-end product like yours. Instead, back up and find a creative way to market to only those accountants serving the best-of-the-best, super-corporations. They will be willing to pay what you’re asking. They’ve been around for long enough to see the value in it, and are successful enough to be able to pay for it.

When asking for the big bucks, keep these things in mind:

• Before you bring people to your website, before you send out your newsletter, consider the caliber of your product or service, and match it to the caliber of client that would be most likely to spend the kind of money you’re asking for. Do the research required to find these people, rather than spending time generating dead-end leads.

• Consider your prospects’ mindsets. Do they have cheeseburger budgets and milkshake level businesses? Or do they have filet mignon budgets and crème-brulee-level companies? Which would you rather have? Know that fast food customers won’t have the money, or the taste, for expensive steaks.

• Don’t make quality an afterthought, or you’ll have attracted prospects in vain. Aim high, and your prospects won’t bat an eye at your price revelations.

Don’t assume that high paying clients are high maintenance. Often, they’re more understanding and less demanding. They have the experience that it takes to understand the ins and outs of the business world. They understand your challenges, and are more likely to allow you the freedom to run with your expertise.

Low-paying clients are often new to the business world, and may either indirectly (or directly) look to you for advice beyond the scope of your work, or spend too much time highlighting insignificant details.

Don’t be intimidated by the lucrative account. Be drawn to it. Recognize it for the gold mine that it is – and for the quality that it can create for your business.

Bernadette Doyle specializes in helping entrepreneurs attract a steady stream of ideal clients. If you want to get clients calling you instead of you calling them, sign up for her free weekly e-zine at http://www.clientmagnets.com

When you’re planning your first event, or even if you’ve been planning events for a while, it’s important to get into the right mindset to host a successful event. Beginner event planners often find themselves questioning their abilities or the event, and even experienced event organizers may have moments of doubt and may ultimately undermine their success. Create the right mindset, and your event will be successful.

Think about Your Goals and Overall Strategy
When you’re thinking of planning an event, consider the event as part of your overall road map for success. Think about your goals for the event itself, and how the event fits into your career. Is the event the culmination of years of experience in a field, or a launching point for a new career? What do you have to offer your attendees, and how does your offering fit into your overall strategy? You can’t think of an event as a one-time revenue generator that has nothing to do with your long-term strategy; you must evaluate an event and how it fits into your overall plan.

Don’t Allow Your Beliefs To Limit What is Possible
One classic mistake that people make when they’re planning events is to let their beliefs limit what is possible. When you’re planning an event, you may feel that you’re not capable of handling an event for more than 20 people. In reality, you’re probably capable of handling far more; it’s your beliefs that are limiting what is possible. If you never attempt to host an event for more than 20 people, you’ll never prove yourself capable of hosting an event for more than 20 people. If you believe you can host a large, successful event, you can host a large, successful event. Set yourself up for success by building positive beliefs.

Audience Size and Price Point
Audience size and price point are two key areas in which people often limit themselves when planning an event. If you have a good marketing strategy and plan the right event, you can fill virtually any size room. If you don’t have much of a list and don’t know how to market an event, you might need to start with smaller events and work your way up. General convention has it that people can almost always generate and handle a larger audience for their events than they attempt to handle.

Price is another area where people severely limit themselves. It’s common to think “People won’t pay this much for this event.” Generally, people will pay far more than you’re asking for an event. The key is to think of how much you think is reasonable for the event, and then raise the price.

Ultimately, planning an event is as much a mental process as anything else. You must go into an event with the right mindset to create a successful event. If you don’t believe you’ll create a successful event, or don’t believe that people will register or pay what you’re asking for an event, you’ll have trouble filling the room.

My advice – apply these tips, create the right mindset and believe!  If you do that,   you’ll have a brilliant event that will be successful and extremely profitable!

IMAGINE THIS: You need to transfer water from one location to another. So, you set about filling a bucket with water from the hose…but straight away, you notice that the bucket isn’t holding water. A series of holes are allowing the water to quickly drain out.

Now you have two choices: you can continue on with the Swiss-cheese bucket, running as quickly as you can to get from point A to point B, while retaining as much water as possible; or you can take the time to plug each hole, one at a time, until you have an implement that saves you trips, time, and wet feet.

Your business is that bucket. If you pour money into finding the one big thing that will draw in a stampede of people, you will waste much of your investment.

But, if you take the time to give attention to each detail of your business, find flaws, and plug those flaws (one at a time), you will arrive at an effective system for making product sales and booking reservations for your next live event.

Maybe you’re carrying out many of the necessary points, but they need to be tweaked for effectiveness. Or, maybe there are areas that you haven’t even thought about. No matter your booking saboteurs, here’s a list of strategies for plugging your bucket’s biggest holes:

• Follow up: Following up with every website visitor (specific to their buying or non-buying activity) can be indispensable in establishing connections that result in future bookings.

• Ask for feedback: When you know why someone didn’t book a seat for your workshop or buy your product, you can apply that information to future marketing efforts. People aren’t going to offer feedback unless they’re prompted to do so.

• Make yourself available by phone: Use an open phone line to quell fears, answer questions, and to make yourself available to the portion of the public that doesn’t feel comfortable booking or purchasing online.

• Simplify your sales page: Everyone that considers opting in (via the web) isn’t going to have a PhD. Make it easy to sign up, and keep the language simple enough for a 10-year-old to understand.

• Use a stick strategy: When taking reservations for seminars that are weeks or months into the future, stay in regular contact with your customers, to avoid buyer’s remorse (which may result in cancellations).

Those are the biggest plugs for buckets leaks, but here are some smaller, yet still important, remedies for common leaks:

• Establish a database: If you operate on the assumption that you simply need to put the information out there, and people will buy, you will lose bookings and sales. Know who you’ve marketed to, and use that information to implement the five major bucket leak fixes.

• Use a case study: Your first successful event or launch might be the hardest to accomplish, but once you do it, be sure to showcase it. Use it as example of what your future clients and attendees will experience.

• Plug holes before working on visuals: Too often, business owners spend money on having logos designed, images uploaded, and catchy headlines written – all before they have a solid marketing plan in place. It’s always more cost effective (and generally effective) to find a plan that works, and then wrap your public image around that.

• Make special offers that are specific: Discounts offered to the general public don’t make anyone feel special, but when you offer free items, or discounts, to an exclusive group, they’ll feel like parts of the club (and more inclined to be parts of your workshop).

Often, entrepreneurs are so busy with attraction methods, that they forget how to treat prospects once they’ve attracted them. Work on your bucket list. Tackle one hole at a time, repair it, and then move on to the next. Before you know what happened, you’ll be carrying bucket loads of clients and bucket loads of money!