Client Magnets Official Blog

Individuals look at products all day – on television, in newspapers, and in magazines – but unless you can find a way to make your product or your service appeal to the needs of those viewers, your efforts will score little more than halfhearted viewership.

I’m often approached by business owners wondering how they can make their businesses visible to as many people as possible. My immediate response is always, “Have you first thought about what your audience wants?”

You cannot convince prospects to want what you have to offer simply by being visible. You must quench a thirst. You must satisfy a need.

Here’s an example that I often use to illustrate this point:

A dog food conglomerate recently found itself, despite being a leader in the promotion category, losing market share. Puzzled by this turn of events, the company’s new chairman called a mandatory meeting of every salesperson, marketer, and researcher within the corporation. His face reddened, his fist pounded…someone needed to figure out where they were going wrong. Did more money need to be committed to promotion? Were they reaching the wrong audience with their marketing efforts?

The seasoned business men and women were unable to muster the courage that it took to voice the root of the problem. But one young tenderfoot intern had the audacity to announce, “Mr. Chairman, the dogs don’t like the food.”

The dog food company’s audience was hungry for a better tasting food, not a new promotion approach. No number of banner ads, coupon offers, or endearing commercials would resurrect what had been lost to taste. This mistake bore the sole responsibility for the market share loss. More PR, advertising, promoting, and marketing would prove to be bottomless money pits for the already declining dog food shares.

If you find yourself in a situation such as this, or if you simply want to avoid falling into a similar situation, consider the following:

Get to know your end user. Do the grunt work and the research that it takes to really get to know your consumer. When you know that person, you can better solve his or her problems.

Promotion is important, but try not to be sidetracked with becoming visibly dominant too early in the game. You must have the goods to back up all of the hype. You must be able to deliver on promises, or customers will not return.

Remind your consumer about their problem, and how you are going to solve it.

You can’t market the unmarketable. Ignoring substandard products or services that don’t solve a real, modern-day problem can never end well. It can be difficult, but often, business owners need to back up and reroute from their original product vision.

Find the value in what you’re offering. If the biggest selling point doesn’t appeal to your ideal customer, then nip and tuck that product or service until it satisfies a wish, a want, or even better yet, a necessity.

When you’re honest about your product, like the young dog food business intern, you tackle the root of a problem that has the potential to rear up and cause havoc in your business.

Promotion is tedious. It not only takes large amounts of your time, but it can seem like an Olympic-level sport. It’s expensive; and if it’s embarked upon too soon, it can seem fruitless, leaving business owners exhausted and disheartened.

I’ll always believe that your product is ultimately your biggest selling point…not brightly colored ads or once-in-a-lifetime deals. It can take a while to learn this. Even some of the most successful business owners had to learn the hard way.

I don’t want to see misplaced promotion negatively affect your bottom line or your energy level. Find a need. Quench a thirst. And do it all with your product – not empty claims. This is literally your first step to success.

Bernadette Doyle specializes in helping entrepreneurs attract a steady stream of ideal clients. If you want to get clients calling you instead of you calling them, sign up for her free weekly e-zine at http://www.clientmagnets.com

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